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Retail Operations Leader

3 months ago

NiagaraontheLake, Ontario, Canada Roots Full time

Company Overview: At Roots, we are dedicated to creating a sustainable and stylish future. Our brand embodies a culture that values both our customers and our employees, fostering an environment where everyone can thrive.

Position Summary: The Store Manager plays a pivotal role in delivering the Roots Experience, ensuring that both customers and team members feel valued and engaged. Reporting directly to the District Manager, this position emphasizes leadership development, succession planning, and effective coaching.

Key Responsibilities:
  1. Drive store sales performance by adhering to company standards and delivering exceptional customer service.
  2. Provide continuous coaching to staff, tailored to their unique strengths and areas for improvement, to help them reach their sales targets.
  3. Develop actionable plans to enhance individual performance and overall productivity.
  4. Foster customer loyalty by creating an outstanding shopping experience and addressing any issues promptly and positively.
  5. Exemplify leadership in sales and customer service, setting a standard for the team.
  6. Actively recruit qualified candidates to ensure the store's staffing aligns with business needs.
Qualifications:
  1. A minimum of 3 years of experience in a retail apparel setting.
  2. Proven leadership capabilities demonstrated through key performance indicators and effective coaching.
  3. Experience in visual merchandising and planning.
  4. Track record of achieving sales goals in a high-volume retail environment.
  5. Strong resource management skills to maintain established service levels.
  6. Ability to handle multiple tasks simultaneously while maintaining composure.
  7. Excellent communication skills, both verbal and written, along with strong interpersonal abilities.
  8. Strong organizational, planning, and problem-solving skills.
  9. Ability to prioritize and manage workload effectively.
  10. Exceptional team-building skills with a focus on coaching and mentoring.