Retail Team Lead

20 hours ago

NiagaraontheLake, Ontario, Canada New Balance Full time

About Us:

New Balance is a global leader in the athletic footwear industry, empowering people through sport and craftsmanship to create positive change in communities around the world.

Job Mission:

As a Retail Team Lead at New Balance, you will play a key role in driving results, operational duties, and delivering a world-class experience for our guests. You will lead by example through New Balance's Core Competencies.

Key Responsibilities:

  • Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates.
  • Be results-driven in achieving our store key performance indicators through training and development of our associates.
  • May assist store manager in creating the schedule and taking the lead in floor moves.
  • Deliver a great guest experience utilizing our GUEST service model.
  • Be operationally sound, opening/closing the store, inventory control, operational procedures.
  • Be involved in recruiting/interviewing/hiring of top talent.
  • Follow safety and reporting regulations, including proper lifting procedures.

Requirements for Success:

  • Must be 18 years of age or older.
  • 2 years' retail supervisory experience preferred.
  • High school diploma or equivalent educational experience.
  • Demonstrated leadership ability.
  • Strong customer service and verbal communication skills.
  • Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays.
  • Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location).

Flexible Work Schedule:

New Balance offers a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates.

Equal Opportunity Employer:

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

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