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Wellness Spa Coordinator

3 months ago

Ajax, Ontario, Canada Life Time> Full time

Position Overview

The LifeSpa Administrative Specialist is responsible for managing the telephone operations to effectively respond to incoming inquiries and directs callers to the relevant staff members, ensuring a positive experience that exceeds expectations. This role also involves supporting the Department Head with various administrative tasks as required.

Key Responsibilities

  • Handles incoming calls with a warm greeting, scheduling appointments, and providing assistance to members in a courteous and professional manner
  • Transforms inquiries about LifeSpa into scheduled appointments
  • Describes all LifeSpa offerings, including products, services, and treatments, to clients and helps them identify their specific needs
  • Recommends enhancements or additional services to clients
  • Conducts outgoing confirmation calls, introductory calls, and appointment follow-up calls
  • Utilizes all necessary safety equipment to adhere to company safety protocols

Position Qualifications

  • High School Diploma or equivalent
  • Minimum of 1 year experience in customer service
  • CPR and AED certification required within 30 days of employment
  • Proficient in computer applications such as Microsoft Office Suite, including Excel, PowerPoint, and Outlook
  • Ability to perform calculations for discounts, interest, and commissions
  • Physical capability to stand, sit, walk, reach, climb, and lift up to 50 pounds

Preferred Qualifications

  • 1 year of experience in a receptionist role

Accessibility Notice

If you are contacted regarding a job opportunity, please inform us of any accommodations needed to facilitate your accessibility requirements during the recruitment process. All accommodation requests will be treated confidentially and used solely to ensure an accessible candidate experience.

Life Time is dedicated to fostering an inclusive, diverse, and equitable workplace that values the unique contributions of every individual while ensuring we remain an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.