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Automotive Collision Field Operations Manager

2 months ago


Ottawa, Ontario, Canada CSN Collision Full time
About CSN Collision

CSN Collision is a leading provider of collision repair services in Canada, with over 230 centres across the country. Our team of experts is dedicated to delivering exceptional service and quality repairs to our customers.

Job Summary

We are seeking a highly skilled and experienced Field Operations Manager to join our team in Eastern Ontario and Quebec. The successful candidate will be responsible for managing a team of field operations staff and providing support to our licensees in the region.

Key Responsibilities
  • Manage a team of field operations staff to ensure effective delivery of services to our licensees
  • Provide support and guidance to licensees in the region, including training and coaching
  • Develop and implement strategies to improve business operations and performance
  • Collaborate with other departments within CSN to ensure seamless delivery of services
  • Identify and resolve issues and concerns in a timely and effective manner
Requirements
  • Minimum 5 years of management experience in the collision repair industry
  • Must be bilingual (French/English)
  • Post-secondary or trade school education with a focus in business or a field related to collision repair
  • Minimum 3 years' experience with OEM procedural lookup as it applies to estimating
  • Valid driver's license
Travel Requirements
  • Travel will be required to meet with stores, attend industry events, and attend training meetings
  • Up to 30 days per year requiring overnights
Work Environment
  • The environment for this role is fast-paced and complex, involving urgent timelines and multiple competing priorities
Benefits
  • Competitive salary and bonus program
  • Competitive benefits package
  • Opportunity to grow and develop your career