Consumer Account Specialist

1 month ago

Toronto, Ontario, Canada Rogers Communications Full time
Seamless Customer Experience Specialist

We are seeking a highly motivated and results-driven Seamless Customer Experience Specialist to join our growing New Home Construction team. As a key member of our team, you will be responsible for nurturing and strengthening relationships with home builder partners and consumers, leveraging your entrepreneurial spirit to grow your portfolio.

What We Offer:
  • Competitive Compensation: Receive a competitive base pay, commissions, and a vehicle allowance - top performers rake in six figures
  • Wealth Accumulation: Benefit from a great pension plan, Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), and company matched share purchase program options
  • Employee Perks: Enjoy employee discounts that can offer up to 50% off our Rogers & Fido products and services
  • Health and Wellness: Quick access to one of the best flex health & dental benefits, Parental Leave & Top Up, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits
  • Stay Connected: Connect with healthcare professionals through a virtual walk-in clinic
  • Stay Fit: No-cost fitness membership with access to virtual classes
  • Giving Back: Rogers Gives Together is our company's employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play
  • Learn and Grow: We invest in our people to unleash their potential so we can win as a team We are committed to developing our teams and staying ahead of the trends through in-person training, virtual courses, mentorship, coaching and collaboration
  • Commitment to Diversity: We all bring something different, and we know what makes us different makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities and Women
Responsibilities:
  • Act as single point of contact for builders and consumers for sales and service inquiries
  • Prospect niche/local builders where there is an unestablished relationship with where Rogers doesn't have an established relationship already
  • Build rapport and trust with new construction builders and home buyers in your territory
  • Maintain consistent on-site presence at Builder sales offices to deepen relationships and grow your network
  • Seek and develop co-branding opportunities that yield mutual benefit for Rogers and builders
  • Speak persuasively on the competitive advantage of Rogers current marketing offers vs competitors
  • Provide insight to builders into upcoming evolution of connected home technology landscape
  • Navigate new construction process and proactively overcome potential internal challenges and roadblocks on behalf of the builder
  • Establish relationships by attending key industry and community events
  • Work closely with Consumer Major Accounts Account Executives to ensure seamless transition of New Home Construction accounts from construction phase to move-in phase
  • Maintain NHC Industry knowledge and info on competitive landscape for fluid and agile collaboration with Rogers Marketing team on developing take-to-market new offers quickly
  • Manage both tactical and strategic perspectives on market conditions and health of territory relationships
  • Be the first point of contact for technical issues and questions from builders and consumers
Requirements:
  • 3-5 years experience in a B2B/B2C sales and/or Account Management position
  • Proven ability to use sales and customer service skills to build customer relationships and develop client-based solutions
  • Ability to thrive in a sales environment by exceeding targets
  • Excellent interpersonal, written and oral communication skills
  • Ability to work in a dynamic environment
  • Knowledge of the residential construction industry is an asset
  • Strong time management and organizational skills
  • Proven ability to interpret and create reports to identify opportunities for improvement
  • Valid Drivers licence and ability to travel

Location: 855 York Mills Rd. (022), North York, ON

Travel Requirements: Up to 50%

Posting Category/Function: Sales & New Business Development

Requisition ID: 308203

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