Consumer Account Specialist
4 weeks ago
We are seeking a highly motivated and results-driven NHC Account Specialist to join our growing New Home Construction team. As a key member of our team, you will be responsible for nurturing and strengthening relationships with home builder partners and consumers, leveraging your entrepreneurial spirit to grow your portfolio.
Key Responsibilities:
- Act as a single point of contact for builders and consumers for sales and service inquiries
- Prospect niche/local builders where there is an unestablished relationship with Rogers
- Build rapport and trust with new construction builders and home buyers in your territory
- Maintain consistent on-site presence at Builder sales offices to deepen relationships and grow your network
- Seek and develop co-branding opportunities that yield mutual benefit for Rogers and builders
- Provide insight to builders into upcoming evolution of connected home technology landscape
- Navigate new construction process and proactively overcome potential internal challenges and roadblocks on behalf of the builder
- Establish relationships by attending key industry and community events
- Work closely with Consumer Major Accounts Account Executives to ensure seamless transition of New Home Construction accounts from construction phase to move-in phase
- Maintain NHC Industry knowledge and info on competitive landscape for fluid and agile collaboration with Rogers Marketing team on developing take-to-market new offers quickly
- Manage both tactical and strategic perspectives on market conditions and health of territory relationships
- Be the first point of contact for technical issues and questions from builders and consumers
Requirements:
- 3-5 years experience in a B2B/B2C sales and/or Account Management position
- Proven ability to use sales and customer service skills to build customer relationships and develop client-based solutions
- Ability to thrive in a sales environment by exceeding targets
- Excellent interpersonal, written and oral communication skills
- Ability to work in a dynamic environment
- Knowledge of the residential construction industry is an asset
- Strong time management and organizational skills
- Proven ability to interpret and create reports to identify opportunities for improvement
- Valid Drivers licence and ability to travel
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