Consumer Account Specialist

4 weeks ago

Toronto, Ontario, Canada Rogers Communications Full time

We are seeking a highly motivated and results-driven Consumer Account Specialist to join our growing New Home Construction team. As a key member of our team, you will be responsible for nurturing and strengthening relationships with home builder partners and consumers, leveraging your entrepreneurial spirit to grow your portfolio.

Key Responsibilities:

  • Act as single point of contact for builders and consumers for sales and service inquiries
  • Prospect niche/local builders where there is an unestablished relationship with Rogers
  • Build rapport and trust with new construction builders and home buyers in your territory
  • Maintain consistent on-site presence at Builder sales offices to deepen relationships and grow your network
  • Seek and develop co-branding opportunities that yield mutual benefit for Rogers and builders
  • Provide insight to builders into upcoming evolution of connected home technology landscape
  • Navigate new construction process and proactively overcome potential internal challenges and roadblocks on behalf of the builder
  • Establish relationships by attending key industry and community events
  • Work closely with Consumer Major Accounts Account Executives to ensure seamless transition of New Home Construction accounts from construction phase to move-in phase
  • Maintain NHC Industry knowledge and info on competitive landscape for fluid and agile collaboration with Rogers Marketing team on developing take-to-market new offers quickly
  • Manage both tactical and strategic perspectives on market conditions and health of territory relationships
  • Be the first point of contact for technical issues and questions from builders and consumers

Requirements:

  • 3-5 years experience in a B2B/B2C sales and/or Account Management position
  • Proven ability to use sales and customer service skills to build customer relationships and develop client-based solutions
  • Ability to thrive in a sales environment by exceeding targets
  • Excellent interpersonal, written and oral communication skills
  • Ability to work in a dynamic environment
  • Knowledge of the residential construction industry is an asset
  • Strong time management and organizational skills
  • Proven ability to interpret and create reports to identify opportunities for improvement
  • Valid Drivers licence and ability to travel

About Rogers:

We believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.

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