Consumer Account Specialist

4 weeks ago

Toronto, Ontario, Canada Rogers Full time
Unlock Your Potential as a Consumer Account Specialist - New Build

At Rogers, we're committed to delivering exceptional customer experiences through our seamless and simple technology. As a Consumer Account Specialist - New Build, you'll play a key role in nurturing relationships with home builders and consumers, leveraging your entrepreneurial spirit to grow your portfolio.

What's in It for You:

We're all about investing in our team members, offering fantastic benefits and perks, such as:
  • Earning Potential:Receive a competitive base pay, commissions, and a vehicle allowance - top performers rake in six figures
  • Wealth Accumulation:Benefit from a great pension plan, Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), and company matched share purchase program options
  • Enjoy the Perks:Employee discounts that can offer up to 50% off our Rogers & Fido products and services
  • Health:Quick access to one of the best flex health & dental benefits, Parental Leave & Top Up, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits
  • Healthcare from Home:Connect with healthcare professionals through a virtual walk-in clinic.
  • Stay Fit:No-cost fitness membership with access to virtual classes
  • Giving Back:Rogers Gives Together is our company's employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play
  • Learn and Grow:We invest in our people to unleash their potential so we can win as a team We are committed to developing our teams and staying ahead of the trends through in-person training, virtual courses, mentorship, coaching and collaboration.
  • Commitment to Diversity:We all bring something different, and we know what makes us different makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities and Women.
What You'll Be Doing:

As a Consumer Account Specialist - New Build, you'll be responsible for:
  • Acting as a single point of contact for builders and consumers for sales and service inquiries
  • Prospecting niche/local builders where there is an unestablished relationship with where Rogers doesn't have an established relationship already Develop a professional brand based on credibility, service and accountability with both builders and consumers
  • Building rapport and trust with new construction builders and home buyers in your territory
  • Maintaining consistent on-site presence at Builder sales offices to deepen relationships and grow your network
  • Seeking and developing co-branding opportunities that yield mutual benefit for Rogers and builders
  • Speaking persuasively on the competitive advantage of Rogers current marketing offers vs competitors
  • Providing insight to builders into upcoming evolution of connected home technology landscape
  • Navigating new construction process and proactively overcoming potential internal challenges and roadblocks on behalf of the builder
  • Establishing relationships by attending key industry and community events
  • Working closely with Consumer Major Accounts Account Executives to ensure seamless transition of New Home Construction accounts from construction phase to move-in phase
  • Maintaining NHC Industry knowledge and info on competitive landscape for fluid and agile collaboration with Rogers Marketing team on developing take-to-market new offers quickly
  • Managing both tactical and strategic perspectives on market conditions and health of territory relationships
  • Being the first point of contact for technical issues and questions from builders and consumers
What We're Looking For:

We're seeking a highly motivated and results-driven individual with 3-5 years of experience in a B2B/B2C sales and/or Account Management position. You'll need to have a proven ability to use sales and customer service skills to build customer relationships and develop client-based solutions. Additionally, you'll need to be able to thrive in a sales environment by exceeding targets, have excellent interpersonal, written and oral communication skills, and be able to work in a dynamic environment. Knowledge of the residential construction industry is an asset, as is a valid driver's license and ability to travel up to 50% of the time.

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