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Technical Support Specialist

2 months ago

Toronto, Ontario, Canada Cadence Design Systems, Inc. Full time
Job Summary

Cadence Design Systems, Inc. is seeking a highly skilled IT Desktop Systems Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our Canadian users, ensuring seamless desktop and server operations, and collaborating with cross-functional teams to drive business success.

Key Responsibilities
  • Technical Support: Provide expert-level technical support to Canadian users, resolving desktop and server hardware and software issues in a timely and efficient manner.
  • Desktop Management: Manage and maintain correct levels of IT hardware stock, adhering to strict policies and procedures.
  • Vendor Relationships: Manage vendor relationships with hardware and software service providers, ensuring seamless delivery of services.
  • Service Desk Management: Manage tickets to specified SLAs, ensuring calls and requests are logged in the central Service Desk system and customer issues are responded to in a timely fashion.
  • Collaboration: Collaborate with cross-functional teams, including Network and Server teams, to drive business success and grow skills beyond desktop scope.
Requirements
  • Education: Bachelor's degree in Computer Science or equivalent.
  • Experience: 3 years of desktop support or service desk experience in a blended environment of Microsoft and Apple technologies.
  • Skills: Strong understanding of SCCM, Microsoft products (Windows 10, Office 365, etc.), and networking protocols (TCP/IP, DHCP, etc.).
  • Certifications: ITIL Foundations V.3 or V.4 certification, and/or certifications in Microsoft and Cisco technologies.
Preferred Qualifications
  • Familiarity with Cisco network equipment
  • Understanding of Linux/UNIX
  • Certifications in Microsoft and Cisco technologies
  • ITIL Foundations V.3 or V.4 certification
About Cadence Design Systems, Inc.

Cadence Design Systems, Inc. is a leading provider of electronic design automation (EDA) software and services. We are committed to delivering innovative solutions that enable our customers to design and develop complex electronic systems.