Claims Specialist

2 weeks ago


SaintHyacinthe, Quebec, Canada Intact Financial Corporation Full time
About the Role

We're seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for handling claims in a professional and timely manner, ensuring that our customers receive the best possible service.

Key Responsibilities
  • Listen to customers, clearly explain the claims process, and deliver a simplified service that exceeds their expectations.
  • Analyze insurance coverage and explain it to customers in a clear and concise manner.
  • Gather factual information from customers, third parties, and other stakeholders to determine the circumstances, causes, and eligibility of claims.
  • Assess potential liability of insured and third parties based on relevant investigative evidence.
  • Anticipate recoveries and direct the investigation accordingly.
  • Collaborate with various departments, including claims and underwriting, as well as outside specialists.
  • Communicate effectively with customers to keep them informed of progress.
  • Annotate and document files in accordance with company standards and guidelines.
  • Manage external fees and costs effectively.
  • Participate in disaster and overflow calls when necessary.
  • Stay up-to-date with insurance products and investigative techniques and services.
Requirements
  • Completed CIP Designation
  • Claims adjuster's certificate
  • 5 years of experience in roadside claims adjustment
  • Comfortable working in a computerized environment
  • Bilingual (French and English) to interact with English-speaking customers and colleagues across the country.
What We Offer

As a Claims Representative at Intact Financial Corporation, you will be empowered to be and do your best every day. Here are some of the benefits you can expect:

  • A financial rewards program that recognizes your success
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • The possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

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