Bilingual Disability Claims Specialist, Group

2 weeks ago

SaintLambert, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**
- Remote work available in the following provinces: Quebec, Ontario, New-Brunswick, Nova Scotia, Alberta, Manitoba and Prince Edward Island._

**What will you do?**
- Adjudicate French and English claims by utilizing a multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication, while complying with policy provisions, procedures and regulatory requirements
- Provide the highest level of customer service and manage reputational risk
- Manage a large caseload of disability claims, calculate benefit payments and implement claims management and return to work strategies
- Render decisions on a timely basis and effectively communicate these decisions, at times potentially difficult decisions and manage escalations with employers and claimants.
- Build effective relationships with key stakeholders and claimants to support recovery and return to work
- Given the very sensitive nature of the information gathered in the adjudication process, extreme care must be exercised in the handling of a claim in order to guard against any breach of confidentiality
- Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from claim initiation to resolution

**What will you need to succeed?**
**Must-have**
- Post-secondary education, preferably in healthcare or a related field, and minimum 2(two) years of Short Term or Long-Term Disability claims adjudication experience
- Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
- High level of writing in French and English
- Strong analytical, critical thinking and decision-making skills, with the ability to multitask and balance multiple goals and priorities
- Excellent customer service and telephone skills with the ability to communicate complex and difficult information with professionalism and empathy, including phone calls with client who may be emotional or have mental health conditions
- Ability to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem-solving skills & must be able to meet with the technological and confidentiality requirements of the role (i.e., private, and quiet space, Internet connectivity, etc.)

***

**What's in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity
- RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager_.

**Job Skills**

Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations

**Additional Job Details**

**Address**:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

**City**:
MISSISSAUGA

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
INSURANCE

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-09-20

**Application Deadline**:
2024-11-01

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

  • Bilingual Disability Claims Analyst, Group Insurance

    2 weeks ago

    Saint-Lambert, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** - Remote work available in the following provinces: Quebec, Ontario, New-Brunswick, Nova Scotia, Alberta, Manitoba and Prince Edward Island._ **What will you do?** - Adjudicate claims by utilizing a multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication, while...

  • Bilingual (French/english) Administrative Assistant

    4 months ago

    Saint-Lambert, Canada McLarens Global Full time

    **Bilingual (French/English) Administrative Assistant**: **McLarens is a leading global claims services provider that helps clients achieve timely and equitable claims resolution.** McLarens family of brands’ is trusted by clients worldwide to deliver the best in claims management, loss adjusting and auditing services to pre-risk and damage surveying....

  • Disability Claims Coordinator

    4 months ago

    Saint George, Canada Cooke Aquaculture Inc. Full time

    Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company’s success is driven by our dynamic, highly-skilled and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area’s economy and sense of community. Reporting to the Senior...

  • Claim Adjudicators

    3 months ago

    Saint John, Canada WorkSafeNB Full time

    The team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. We strive to make New Brunswick the safest place to work. However, injuries do occur, and when they do, we are committed to providing caring recovery and return to work services, benefits, and compensation to injured workers and their families. Culture is the...

  • Automobile Claims Specialist

    1 month ago

    Saint-Hyacinthe, Quebec, Canada Intact Financial Corporation Full time

    Position Overview:Intact Financial Corporation is seeking a skilled Claims Specialist to enhance their operations. Key Responsibilities:This position entails managing incoming claims, conducting interviews with policyholders and witnesses, assessing coverage details, evaluating damages, and facilitating the resolution of claims. Qualifications:The ideal...

  • Automobile Claims Specialist

    1 month ago

    Saint-Hyacinthe, Quebec, Canada Intact Financial Corporation Full time

    Position Overview:Intact Financial Corporation is seeking a skilled Claims Specialist to contribute to our operations in various regions. Key Responsibilities:This position entails managing incoming claims, conducting interviews with policyholders and witnesses, assessing coverage details, evaluating damages, and facilitating claim resolutions....

  • Automobile Claims Specialist

    1 month ago

    Saint-Hyacinthe, Quebec, Canada Intact Financial Corporation Full time

    Position Overview:Intact Financial Corporation is seeking a dedicated Claims Specialist to enhance their operations in various regions. Key Responsibilities:This position entails managing new claims, conducting interviews with policyholders and witnesses, assessing coverage, evaluating damages, and resolving claims efficiently. Qualifications:To be...

  • District Supervisor Bilingual

    2 weeks ago

    Saint-Lambert, Canada Spar Group Full time

    Overview: SPAR Canada, a global leader in retail merchandising is growing! We are hiring a bilingual (French and English) District Supervisor (hybrid remote), with a territory encompassing the Montreal and surrounding areas. You will be accountable for direct oversight of our team of Quebec retail merchandisers ensuring our clients’ executions and...

  • Bilingual Claims Advisor

    4 months ago

    Saint John, Canada Sécurité Nationale Compagnie d'Assurance Full time

    Description : KEY ACCOUNTABILITIES CUSTOMER Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going...

  • Specialist, Group Sales

    1 week ago

    Saint John, Canada Wyndham Hotel Group Full time

    Wyndham Hotels & Resorts is now seeking a Specialist, Group Sales to join our team in Saint John , New Brunswick .Why Wyndham?By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best...

  • Automobile Claims Specialist

    1 month ago

    Saint-Hyacinthe, Quebec, Canada Intact Financial Corporation Full time

    Welcome to Intact Financial CorporationAt Intact Financial Corporation, our employees are integral to our mission: empowering individuals, businesses, and communities to flourish during prosperous times and remain resilient in adversity. We foster a vibrant community of professionals dedicated to our core purpose.In this organization, you will have the...

  • Automobile Claims Specialist

    1 month ago

    Saint-Hyacinthe, Quebec, Canada Intact Financial Corporation Full time

    Welcome to Intact Financial CorporationAt Intact Financial Corporation, our employees are central to our mission: to support individuals, businesses, and communities in thriving during prosperous times and demonstrating resilience in difficult situations. We are proud to foster a community of professionals dedicated to our purpose.Here, you will have the...

  • Automobile Claims Specialist

    1 month ago

    Saint-Hyacinthe, Quebec, Canada Intact Financial Corporation Full time

    Welcome to Intact Financial CorporationAt Intact Financial Corporation, our workforce is the foundation of our success: empowering individuals, businesses, and communities to flourish during prosperous times and remain resilient during challenges. We foster a vibrant community of professionals dedicated to our mission.In our organization, you will have the...

  • Claims Representative

    3 months ago

    Saint-Hyacinthe, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Claims

    1 month ago

    Saint-Léonard, Quebec, Canada Walmart Canada Full time

    Position Summary...Working as a Claims Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Claims Associate works with our vendor partners and controls inventory, while providing exceptional customer service to vendor partners, associates, as well as with customers. If you are looking for an exciting job in customer...

  • Senior Construction Contracts

    1 month ago

    Saint-Constant, Quebec, Canada Holcim Full time

    Holcim is seeking a highly experienced Senior Construction Contracts and Claims Specialist to join our team at Saint Constant Cement Plant. In this crucial role, you will be responsible for overseeing all aspects of construction contracts and claims related to a large-scale project. Your expertise will ensure strict adherence to safety protocols and...

  • Claims

    4 months ago

    Saint-Hyacinthe, Canada Walmart Canada Full time

    **Position Summary... **:To obtain proper credit from all Vendor Partners and control Inventory through proper merchandise handling procedures according to company guidelines while providing exceptional customer service to vendor partners, associates, as well as with customers while on the sales floor. **What you'll do...**: 1. Assists in Shrink prevention...

  • Claims Representative III

    2 weeks ago

    Saint-Hyacinthe, Quebec, Canada Intact Financial Corporation Full time

    At Intact Financial Corporation, we're looking for a skilled Claims Representative III to help us deliver exceptional customer service and drive business results.About the RoleWe're seeking a highly motivated and detail-oriented individual to join our team as a Claims Representative III. In this role, you'll be responsible for analyzing claims, investigating...

  • Claims Representative III

    2 weeks ago

    Saint-Hyacinthe, Quebec, Canada Intact Financial Corporation Full time

    At Intact Financial Corporation, we're looking for a skilled Claims Representative III to help us deliver exceptional customer service and drive business results.About the RoleWe're seeking a highly motivated and detail-oriented individual to join our team as a Claims Representative III. In this role, you'll be responsible for analyzing claims, investigating...

  • Customs Specialist

    4 months ago

    Saint-Laurent, Canada DHL Full time

    DHL Global Forwarding is looking for a **Bilingual Customs Specialist** **to join the team. The Customs Specialist will play a crucial role in ensuring timely and accurate release of shipments, while adhering to all government policies and regulations. Your primary responsibility will be to ensure that all required entries are submitted within the prescribed...