Healthcare Provider Relations Specialist

5 days ago


Mississauga, Ontario, Canada Cigna Full time
About the Role

The Provider Relations Representative will play a crucial role in ensuring seamless claims adjudication and payment by delivering effective and timely communications to healthcare providers.

This is a part-time, permanent position (21 hours a week) that requires a high level of accuracy and attention to detail.

Key Responsibilities
  • Validate completed provider agreements and return them to providers for further review and modifications if information is missing.
  • Ensure that all pharmacy, medical supplies & equipment, and dental providers' required agreement information is entered into the Express Scripts Canada System in a timely manner.
  • Update pharmacy, medical supplies & equipment, mental health care, vision care, and dental providers' modifications and terminations in a timely manner.
  • Handle provider, association, and software vendor inquiries in a supportive and professional manner.
  • Collaborate with teammates and assist in other team deliverables as required.
Qualifications
  • Post-Secondary school diploma.
  • Bilingual an asset (French & English).
  • Excellent written and verbal communication skills.
  • Knowledge of healthcare/pharmacy, medical supplies & equipment, or dental benefit administration and claims processing is an advantage.
  • Strong customer service focus - understanding the Express Way Values.
  • Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook), and Adobe Reader and Writer.
  • Strong interpersonal skills with ability to work independently with minimal supervision; and as a team player willing to take direction.
  • Flexible to new situations and adaptable to change.
  • A thorough understanding of quality assurance and delivery of service excellence.
  • Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines.
  • Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly.
  • Ability to analyze, problem-solve, and mediate difficult situations.
  • Results-oriented paying attention to detail.
About Cigna

Cigna is a global health insurance company that is committed to creating a working environment that is barrier-free and inclusive.

We are an equal opportunity employer that promotes a diverse, inclusive, and accessible workplace.

We are committed to creating a workplace that empowers our employees to be the best that they can be.



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