Auto Retention Specialist

1 month ago


Prince George, British Columbia, Canada Hub International Canada West ULC (Canada West) Full time
About the Role

We are seeking a highly motivated and customer-focused Auto Retention Specialist to join our growing call center team at HUB International Canada West ULC (Canada West). As an Auto Retention Specialist, you will play a critical role in providing exceptional customer service to our existing clients, advising them on how to best protect their assets when it comes to auto insurance.

Key Responsibilities
  • Provide exceptional customer service to existing clients, identifying gaps in their coverage and offering solutions using a diverse selection of insurance products.
  • Develop new business by cross-selling and making referrals to Personal & Commercial Lines.
  • Meet retention goals and contribute to the growth of our call center team.
  • Work collaboratively with colleagues to achieve team targets and support continuous learning and development opportunities.
Requirements
  • Excellent interpersonal skills, with a strong ability to communicate effectively with clients and colleagues.
  • Ability to work in a fast-paced environment, handling high volumes of transactions and meeting deadlines.
  • Strong problem-solving skills, with the ability to think creatively and offer solutions to clients.
  • Ability to work towards team and individual targets in a measured environment.
  • Positive and upbeat attitude, with a strong work ethic and drive to succeed.
  • Ability to obtain Level 1 general insurance license.
  • Proficiency in using multiple computer programs concurrently.
What We Offer
  • A competitive variable compensation structure, including base salary and commission.
  • Comprehensive benefits package, including extended health benefits, disability insurance, and RRSP matching.
  • Opportunities for continuous learning and development, including HUB Ready training and financial support for licensing and industry designations.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
Why Join HUB?
  • Be part of a rapidly growing company with significant opportunities for advancement.
  • Contribute to a team that values education and continuous learning, with a focus on empowering employees to make a difference in their communities.
  • Enjoy a comprehensive benefits package and competitive compensation structure.
  • Take advantage of opportunities for professional growth and development, including training and financial support for licensing and industry designations.


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