Auto Retention Specialist

2 months ago

Prince George, British Columbia, Canada 019986 Hub International Canada West ULC (Canada West) Full time
About the Role

We are seeking a highly motivated and customer-focused Auto Retention Specialist to join our growing call center team at HUB International Canada West ULC (Canada West). As an Auto Retention Specialist, you will play a critical role in providing exceptional customer service to our existing clients, advising them on how to best protect their assets when it comes to auto insurance.

Key Responsibilities
  • Provide exceptional customer service to existing clients, identifying gaps in their coverage and offering solutions using a diverse selection of insurance products.
  • Develop new business by cross-selling and making referrals to Personal & Commercial Lines.
  • Meet retention goals and achieve clear and achievable targets with support from the team.
  • Work in a fast-paced environment, handling high volumes of transactions and utilizing multiple computer programs concurrently.
Requirements
  • Interpersonal skills, excellent customer service, empathy, and problem-solving abilities.
  • Excellent written and verbal communication skills, with above-average typing speed.
  • Ability to work in a team environment, meeting targets and contributing to the success of the team.
  • Positive and upbeat attitude, with a strong work ethic and drive to succeed.
  • Willingness to obtain Level 1 general insurance license.
  • Ease with technology and ability to use multiple computer programs concurrently.
What We Offer
  • Variable compensation structure, including base salary and commission.
  • Comprehensive benefits package, including extended health benefits, disability insurance, RRSP matching, and paid-time-off benefits.
  • Opportunities for career growth and development, including training and support for licensing and industry designations.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
About HUB International Canada West ULC (Canada West)

HUB International Canada West ULC (Canada West) is a leading insurance brokerage firm, providing a wide range of insurance and risk management solutions to individuals, families, and businesses. We are committed to delivering exceptional service and building long-term relationships with our clients.

Why Join Our Team?
  • Opportunities for career growth and development.
  • Comprehensive benefits package.
  • Dynamic and supportive work environment.
  • Competitive compensation and bonus structure.

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