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Commercial Insurance Specialist

2 months ago

Sarnia, Ontario, Canada BrokerLink Full time

About BrokerLink

At BrokerLink, we're committed to living our values of integrity, respect, customer-driven mindset, excellence, and generosity. These values drive our diversity and inclusion efforts to create a respectful and inclusive work environment.

Our Culture

We're looking for like-minded individuals who share our passion for delivering exceptional customer service and carrying themselves with professionalism. We invest in our employees' success, and our purpose of 'helping people' motivates us to attract and retain top talent.

Opportunities for Growth

We offer a dynamic work environment that values our team members and provides opportunities for growth and development. With over 200 offices across Canada, we offer flexible work arrangements to suit your needs.

The Role

We're seeking a Commercial Insurance Advisor to join our team in the Western Ontario region, working out of our Sarnia branch on a permanent full-time basis. As part of our employee promise, you'll enjoy a range of benefits, including:

  • Flexible health and dental insurance benefits package
  • Personal spending amount for a healthy lifestyle
  • RRSP - Registered Retirement Savings Plan with company matching
  • ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
  • 'Dress for your day' dress code
  • Competitive compensation package with bonus aspect
  • Employee discount program, including Apple, Bell, Rogers, and more
  • Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty, and starting at 3 weeks of vacation per year
  • Working for an employer recognized as one of Canada's best employers

Key Responsibilities

As a Commercial Insurance Advisor, you'll:

  • Service Independent Business Unit accounts and write new business
  • Provide customers with prompt service by offering advice, helping them understand insurance, and discussing customer concerns
  • Review and provide processing instructions on all incoming commercial paperwork
  • Assist with quotes to customers, write new business, review existing coverage, and update customer file information
  • Prepare documentation for insurers, complete applications for new clients, and issue insurance certificates
  • Review and provide processing instructions on endorsements and follow up on payments
  • Communicate with insurance companies, negotiate with underwriters on customers' behalf, negotiate renewal of terms, and follow up with adjusters on claims status
  • Source and obtain additional information requested by the underwriter and complete applications

Requirements

The successful candidate will have:

  • High School Diploma and/or Post-Secondary Education
  • Two or more years of customer service experience
  • Sales experience in any other industry is an asset
  • 1 to 3 years of experience in the insurance industry is an asset
  • RIBO Insurance License is preferred or must obtain upon hire
  • Exposure to EPIC is an asset
  • Proficient in MS Office – Word, Excel, Outlook
  • Excellent customer service skills and adept in conflict resolution
  • Demonstrated ability to handle multiple priorities successfully
  • Strong analytical and organizational skills
  • Excellent verbal and written communication skills