Resource Coordination Specialist
4 weeks ago
Portfolio Resource Coordinator - Temporary Contract
In this pivotal role, you will operate under the guidance of the Client Service Manager, focusing on resource management and strategic scheduling tailored to the Client Service Manager (CSM) portfolio. This position is integral to our operations, collaborating closely with Paladin's CSMs to effectively manage resource requirements, fill vacant shifts, and minimize overtime through proactive strategies. Additionally, you will assist our security personnel by efficiently processing online ticket requests in a timely and professional manner.
Key Responsibilities:
- Identify and address open shifts and lines, collaborating with Paladin's Client Service team to ensure comprehensive schedules that meet our contractual commitments.
- Disseminate existing schedules via Paladin's scheduling software, ensuring security officers are informed of their schedules well in advance.
- Engage in a dynamic team environment, liaising with various operational stakeholders, including Site Supervisors, Security Officers, CSMs, Senior Management, and our Operations Centre.
- Manage cancellations and openings in the daily schedule efficiently.
- Coordinate with designated Client Service Managers to ensure their staffing requirements are met proactively.
- Continuously develop knowledge of Paladin's contractual obligations for assigned portfolios through site visits, ongoing training, and collaboration with management.
- Play a significant role in Paladin's deployment process.
- Ensure weekly billing accuracy and compliance.
- Utilize Paladin's TEAM software for precise and timely scheduling, billing, and payroll management.
- Demonstrated ability to cultivate and sustain strong working relationships both internally and externally.
- Exceptional leadership, organizational, and facilitation skills.
- Strategic mindset with strong analytical capabilities.
- Excellent written and verbal communication skills.
- Outstanding customer service and multitasking abilities.
- Innovative thinking to enhance performance and success.
- Capacity to meet stringent deadlines with flexibility in time management.
- Proficient in computer usage, with the ability to learn Paladin's Enterprise software.
- Experience in scheduling, administration, or security supervision is advantageous.
- Willingness to work flexible hours.
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