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Resource Coordination Specialist
3 months ago
Position Overview
Paladin Security Group Ltd is dedicated to enhancing safety and fostering a welcoming environment. Are you equipped with exceptional customer service abilities and a genuine desire to assist others? Your capacity to think on your feet and manage challenging situations effectively makes you a strong candidate for this role. At Paladin, we prioritize hiring the best talent, promoting from within, and valuing diversity while delivering top-notch service.
Role Responsibilities
Under the guidance of the Client Service Manager, this pivotal role focuses on resource management and strategic scheduling tailored to the Client Service Manager's portfolio. You will collaborate closely with Paladin's Client Service Managers to anticipate resource requirements, fill vacant shifts, and minimize overtime through proactive strategies. Additionally, you will support our security personnel by efficiently processing online ticket requests.
- Identify and address open shifts and lines, collaborating with the Client Service group to ensure comprehensive schedules that meet contractual commitments.
- Disseminate existing schedules via Paladin's scheduling software, ensuring security personnel are informed of their schedules well in advance.
- Engage in a collaborative team environment with various operational stakeholders, including Site Supervisors, Security Officers, Client Service Managers, Senior Management, and the Operations Centre.
- Manage cancellations and openings in the daily scheduling process.
- Coordinate with designated Client Service Managers to ensure their staffing requirements are met proactively.
- Continuously develop knowledge of Paladin's contractual obligations for assigned portfolios through site visits, training, and close collaboration with management.
- Play a significant role in Paladin's deployment processes.
- Ensure weekly billing accuracy and compliance.
- Utilize Paladin's TEAM software for precise and timely scheduling, billing, and payroll management.
Qualifications
The ideal candidate will possess:
- Proven ability to cultivate and sustain strong working relationships both internally and externally.
- Exceptional leadership, organizational, and facilitation skills.
- Strategic thinking capabilities.
- Outstanding written and verbal communication skills.
- Strong customer service orientation and multitasking abilities.
- Innovative mindset to develop new methods for success.
- Capacity to meet strict deadlines with flexible time management.
- Proficiency in computer usage, with a willingness to learn Paladin's Enterprise software.
- Experience in scheduling, administration, or security supervision is advantageous.
- Willingness to work flexible hours.
Additional Information
We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.
Benefits: Medical Insurance, Dental Insurance, Paid Vacation.
