Operational Resource Manager

4 weeks ago

Kingston, Ontario, Canada Paladin Security Full time

Resource Coordination Specialist - Temporary Position

In collaboration with the Client Service Manager, this pivotal role is dedicated to resource management and strategic scheduling tailored to the Client Service Manager's portfolio. The individual will engage closely with Paladin's Client Service Managers to proactively identify resource requirements, fill vacant shifts, and minimize overtime through effective strategies, while also assisting security personnel by efficiently processing online ticket requests.

Key Responsibilities:
  • Identify and address open shifts and vacancies, collaborating with Paladin's Client Service team to ensure complete schedules that meet contractual commitments.
  • Disseminate existing schedules using Paladin's scheduling software to keep Security Officers informed of their schedules well in advance.
  • Collaborate within a dynamic team environment involving various operational stakeholders, including Site Supervisors, Security Officers, Client Service Managers, Senior Management, and the Operations Centre.
  • Manage cancellations and openings in the daily schedule effectively.
  • Coordinate with designated Client Service Managers to ensure their staffing requirements are met proactively.
  • Continuously develop knowledge of Paladin's contractual obligations for assigned portfolios through site visits, ongoing training, and close collaboration with management.
  • Play a significant role in Paladin's deployment process.
  • Ensure weekly billing accuracy and compliance.
  • Utilize Paladin's TEAM software for precise and timely scheduling, billing, and payroll management.
Qualifications:
  • Demonstrated ability to cultivate and sustain strong working relationships both internally and externally.
  • Strong leadership, organizational, and facilitation skills.
  • Strategic mindset.
  • Exceptional written and verbal communication skills.
  • Strong customer service orientation and ability to manage multiple tasks.
  • Innovative thinking to develop new and effective methods for success.
  • Capacity to meet strict deadlines with flexibility in time management.
  • Proficient in computer usage, with the ability to learn Paladin's Enterprise software.
  • Experience in scheduling, administration, or security supervision is advantageous.
  • Willingness to work flexible hours.
Paladin Security is committed to creating a safer and friendlier environment. If you possess excellent customer service skills and a genuine desire to assist others, along with the ability to think on your feet and manage challenging situations, you may be the ideal candidate for our team. We prioritize hiring the best talent and fostering a culture of respect, quality service, and enjoyment in the workplace.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

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