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Resource Coordination Specialist

3 months ago

Kingston, Ontario, Canada Paladin Security Group Ltd Full time

Overview
Paladin Security Group Ltd: Committed to Enhancing Safety and Community Well-being. Are you equipped with exceptional customer service abilities and a dedication to assisting others? Can you swiftly navigate challenging situations and provide effective resolutions? Your proven experience in managing significant responsibilities, coupled with your diverse background and enthusiasm for excellence, positions you as an ideal candidate for our organization. At Paladin, we prioritize our personnel; our success stems from employing the finest talent. We are dedicated to internal advancement, valuing diversity, delivering top-notch service, and fostering a positive work environment.

Role Summary
Under the guidance of the Client Service Manager, this pivotal role focuses on resource management and strategic scheduling tailored to the Client Service Manager's portfolio within our Kingston Branch. This position collaborates closely with Paladin's Client Service Managers to proactively identify resource requirements, fill vacant shifts, and minimize overtime through strategic measures, while also assisting our security personnel by efficiently processing online ticket requests.

Key Responsibilities

  • Identify and address open shifts and lines, collaborating with Paladin's Client Service team to ensure comprehensive schedules that meet our contractual commitments.
  • Disseminate existing schedules using Paladin's scheduling software, ensuring that Security Officers are informed of their schedules well in advance.
  • Engage within a dynamic team setting, liaising with various operational stakeholders, including Site Supervisors, Security Officers, Client Service Managers, Senior Management, and our Operations Centre.
  • Manage cancellations and openings in the daily schedule.
  • Coordinate with designated Client Service Managers to ensure their staffing requirements are met proactively.
  • Continuously develop knowledge of Paladin's contractual obligations for assigned portfolios, which includes site visits, ongoing training, and maintaining a close relationship with management.
  • Play a significant role in Paladin's deployment processes.
  • Ensure weekly billing accuracy and compliance.
  • Utilize Paladin's TEAM software for precise and timely scheduling, billing, and payroll management.

Qualifications

  • Demonstrated ability to cultivate and sustain strong working relationships both internally and externally.
  • Strong leadership, organizational, and facilitation skills.
  • Strategic mindset.
  • Excellent written and verbal communication skills.
  • Exceptional customer service and multitasking capabilities.
  • Innovative thinking to develop new and effective methods for success.
  • Ability to adhere to strict deadlines with flexibility in time management.
  • Proficient in computer usage, with a willingness to learn Paladin's Enterprise software.
  • Experience in scheduling, administration, or security supervision is advantageous.
  • Willingness to work flexible hours.

Additional Information
We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation.