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Customer Experience Manager

2 months ago

Kamloops, British Columbia, Canada Cushman and Wakefield Full time

Job Title

Customer Experience Manager

Job Summary

A leading commercial real estate services firm seeks a seasoned professional to oversee the delivery of exceptional customer experiences across our retail portfolio. As a Customer Experience Manager, you will be responsible for driving customer satisfaction, loyalty, and retention through strategic initiatives and operational excellence.

Key Responsibilities

  • Develop and implement customer experience strategies to drive business growth and customer loyalty
  • Lead a team of customer service representatives to ensure exceptional service delivery
  • Collaborate with cross-functional teams to identify and address customer pain points
  • Monitor and analyze customer feedback to inform service improvements
  • Develop and manage customer engagement programs to foster loyalty and retention
  • Manage customer complaints and issues to ensure timely resolution and resolution
  • Stay up-to-date with industry trends and best practices in customer experience management

Requirements

  • Minimum 3 years of experience in customer-facing roles, preferably in retail or hospitality
  • Proven track record of driving customer satisfaction and loyalty
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Flexibility to work in a fast-paced environment

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment