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Customer Support and Sales Coordinator
3 months ago
Join our team as a Customer Support and Sales Coordinator if you:
Have experience in client relations or an administrative setting, adept at managing multiple priorities and meeting deadlines. Possess exceptional attention to detail, organizational prowess, and a proactive approach to assisting others. Excel in building rapport with team members, professionals, and clients alike. Are driven by the desire to improve the lives of those around you and find fulfillment in addressing challenges.
About Motion:
As a proudly Canadian enterprise, Motion stands as the foremost provider of comprehensive mobility and accessibility solutions in Canada. For over 35 years, we have been dedicated to serving communities across various provinces through our extensive network of locations. Our compassionate and knowledgeable team is committed to supporting individuals and their caregivers by delivering solutions that enhance accessibility for all. Our offerings encompass a wide range of products, including wheelchairs, mobility scooters, power lift recliners, and more, ensuring independence and safety for clients of all ages.
The Role:
We are seeking a dedicated and resourceful Customer Support and Sales Coordinator to join our Courtenay BC team. In this role, you will provide essential support to our Mobility & Accessibility Consultants and Technicians, facilitating exceptional customer experiences for our clients, families, and healthcare professionals. You will play a crucial role in enhancing operational efficiency and fostering collaboration within our store and warehouse teams.
What We Offer You:
Career Growth. This position presents an opportunity to gain in-depth knowledge of our industry, engage in various aspects of our operations, and take charge of your professional development. You will learn about our products and services while collaborating with healthcare providers and colleagues to ensure a superior client experience.
Meaningful Impact. Each day at Motion offers a chance to make a significant difference in the lives of our clients. You will experience profound job satisfaction knowing that your contributions positively affect individuals in your community and beyond.
Professional Development and Networking. At Motion, we are committed to fostering a culture of continuous learning and skill enhancement. You will have:
- Access to our internal Learning Portal, featuring a comprehensive library of over 140 training courses on our products, processes, and professional development topics.
- The opportunity to collaborate with industry experts who will support your growth and provide you with the necessary tools for success.
- Participation in industry events, including Motion's Rehab Expos, allowing you to network with vendors, occupational therapists, and peers.
Your Daily Responsibilities:
- Deliver Exceptional Customer Service. You will engage with clients empathetically and promptly, addressing their needs and concerns effectively.
- Administrative Coordination. Your tasks will include answering calls, scheduling appointments, managing emails, digitizing documents, processing payments, and handling billing and deposits.
- Team Collaboration. You will oversee both internal and external communications, building strong relationships with sales, purchasing, service, and administrative teams.
- Sales Support. You will work closely with the team to enhance efficiencies, uphold policies, and refine business processes to meet market demands. This includes coordinating sales leads and compiling relevant data.
- Order Management. You will be responsible for creating quotes, orders, invoices, and reports, ensuring timely processing of all documentation and maintaining accurate client and inventory records.
What You Bring:
- Relevant Experience. You have a background in a fast-paced office or customer service environment, capable of managing various tasks efficiently. Proficiency in Microsoft Office Suite and adaptability to new software are essential.
- Interpersonal Skills. You excel at building relationships and possess strong communication skills, enabling you to respond to inquiries with professionalism and empathy.
- Additional Requirements. A clean criminal background check and bondable status are essential for this role.
Our Benefits:
At Motion, we are proud to offer our employees a competitive benefits and rewards package, including:
- Attractive compensation, with a salary range reflecting skills and experience.
- Comprehensive benefits package eligibility.
- Generous vacation and personal days.
- Retirement savings matching program.
- Maternity and parental leave top-up.
- Employee Assistance Program.
- Discount programs for employees.
- Recognition for tenure through our Milestone Program.
- Referral bonuses for employee recommendations.
- Professional development reimbursement opportunities.
- Eligibility for the company's bonus plan.
- Discounted corporate fitness memberships.