Retail Operations Assistant Manager
3 weeks ago
Company Overview: Accoravillage is a dynamic lifestyle brand that is transforming the retail landscape, offering a unique shopping experience.
Position Overview: The Retail Operations Assistant Manager plays a crucial role in the daily functioning of the store, reporting directly to the Store Manager. This position involves overseeing business operations, training and mentoring staff, engaging with customers, and managing inventory effectively.
Key Responsibilities:
- Support the Store Manager in daily operations and employee management.
- Act as the primary contact for customer inquiries and resolve complaints to ensure a positive shopping experience.
- Foster a culture of compliance and education among staff, leading by example.
- Provide exceptional customer service by assisting shoppers and addressing their needs.
- Supervise sales associates and ensure adherence to operational standards.
- Monitor sales performance and implement strategies to enhance customer satisfaction.
- Communicate updates regarding policies, products, and promotions to staff and customers.
- Assist in training new employees and guiding them in their daily tasks.
- Coordinate merchandise flow from the stockroom to the sales floor and maintain visual merchandising standards.
- Be available for a flexible work schedule, including evenings and weekends.
Qualifications:
- Minimum of 2 years of experience in the retail sector.
- At least 1 year of supervisory experience in a retail environment.
- Certification in relevant industry standards.
- Ability to work overtime as needed.
Diversity and Inclusion: Accoravillage values diversity and is committed to creating an inclusive workplace where individual differences are recognized and respected.
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