Client Support Specialist
4 weeks ago
Intact Financial Corporation is seeking a dedicated Client Support Specialist to become a part of our Claims Department within the Customer Service Centre. In this position, you will deliver outstanding support to both external and internal clients in a call center setting. We are looking for an enthusiastic individual with excellent organizational abilities and a positive demeanor to enhance our team.
Key Responsibilities:
- Become an authority on company policies, offerings, and services
- Manage incoming inquiries and new claims calls
- Accurately document files with clarity
- Take initiative on calls and assist customers and colleagues
- Achieve call center performance metrics while ensuring quality service
- Execute other assigned tasks or projects as needed
Qualifications:
- Bilingual in French and English is preferred
- Possess a university degree or relevant experience
- Willingness to pursue a CIP designation
- Experience in customer service and sales is advantageous
- Self-driven and resilient
- Strong organizational and communication skills
- Must be adaptable to work 35 hours weekly
What We Offer:
- Financial rewards program
- Employee Share Purchase Plan
- Pension and benefits package
- Flexible work arrangements
- Wellness account
- Opportunities for learning and development
- Inclusive employee networks
- Community Impact program
Intact Financial Corporation is committed to equal opportunity:
We appreciate diversity and strive to foster an inclusive workplace where every individual feels valued and respected. If you require any accommodations during the recruitment process, please inform us. We conduct background checks and assess eligibility to work in Canada.
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