Client Services Officer
20 hours ago
Georgian College is seeking a highly skilled and customer-focused Client Services Officer to join our team. As a key member of our Registrar's Office, you will provide exceptional support to students, staff, and faculty, ensuring a seamless and efficient experience.
Key Responsibilities:- Provide expert advice and guidance to clients on college programs, services, and policies.
- Assess and evaluate credentials, making recommendations for program eligibility.
- Investigate and resolve complex registration and admissions issues.
- Utilize and maintain Banner/CRM software to track interactions and record notes.
- Validate and process various Registrar's Office forms.
- Maintain confidentiality and adhere to FIPPA and OSAP standards.
- Collect and assess student fees, investigating and resolving account anomalies.
- Support enrolment projections and targets, analyzing data and communicating with applicants.
- Liaise with academic areas and Credit Transfer to discuss admissions requirements and eligibility.
- Process payments and reconcile accounts, preparing deposits for Accounting.
- Liaise with Financial Aid to resolve OSAP and financial matters.
- Generate official letters and verify enrollment status and academic records.
- Operate multiple systems for generating letters and responding to inquiries.
- Two-year postsecondary diploma in a relevant field, such as Office or Business Administration.
- Minimum two years' experience in a service-oriented environment within an educational setting.
- Strong customer service, interpersonal, and communication skills.
- Ability to follow and communicate a system's approach to enter information in detail-oriented fashion.
- Mathematical, analytical, and problem-solving skills for evaluating applicant data.
- Excellent organizational skills with the ability to manage multiple tasks in a high-pressure environment.
- Capacity to work independently and as an effective team member.
- Familiarity with a Student Information System, preferably Banner.
- Proficient in Microsoft Office for creating spreadsheets and correspondence.
Georgian College supports diversity, equity, and a workplace free from harassment and discrimination. We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to equity.
Alternate formats will be provided upon request throughout the recruitment and selection process.
Georgian College has introduced Flex Work for some positions. This position is currently eligible for Hybrid Work.
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Barrie, Ontario, Canada Georgian College Full timeJob Title: Client Services OfficerGeorgian College is seeking a highly skilled and customer-focused Client Services Officer to join our team. As a key member of our Registrar's Office, you will provide exceptional support to students, staff, and faculty, ensuring a seamless and efficient experience.Key Responsibilities:Provide expert advice and guidance to...
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Client Services Officer
2 days ago
Barrie, Ontario, Canada Georgian College Full timeJob Title: Client Services OfficerGeorgian College is seeking a highly skilled and customer-focused Client Services Officer to join our team. As a key member of our Registrar's Office, you will provide exceptional support to students, staff, and faculty, ensuring a seamless and efficient experience.Key Responsibilities:Provide expert advice and guidance to...
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Barrie, Ontario, Canada Georgian College Full timeJob Title: Client Services OfficerGeorgian College is seeking a highly skilled and customer-focused Client Services Officer to join our team. As a key member of our Registrar's Office, you will provide exceptional support to students, staff, and faculty, ensuring a seamless and efficient experience.Key Responsibilities:Provide expert advice and guidance to...
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