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Bilingual Program Coordinator

3 months ago

Toronto, Ontario, Canada CMG Marketing Full time

CMG Marketing, a comprehensive marketing and program management firm, is on the lookout for a proficient and experienced Bilingual Program Administration / Customer Service Representative. Our mission is to assist clients in reaching their program objectives effectively. The ideal candidate will play a crucial role in delivering administrative and operational assistance to our programs and clients while ensuring outstanding customer service.

Key Responsibilities
  • Fluently communicate in both English and French.
  • Facilitate the daily administration of programs, which includes data entry, monitoring, and reporting.
  • Address and resolve customer inquiries, complaints, and issues with professionalism and promptness.
  • Oversee and track program timelines, ensuring all components are executed and delivered on schedule.
  • Collaborate with clients, stakeholders, and team members to achieve program objectives.
  • Assist in the development and execution of programs, including all administrative tasks and reporting.
  • Maintain precise and current program documentation, records, and databases.
  • Contribute to the ongoing enhancement of program processes and procedures to boost efficiency and effectiveness.

Qualifications

  • A minimum of 2 years of experience in program administration or customer service.
  • Relevant diploma or certification.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal abilities with a knack for fostering positive relationships with clients, stakeholders, and team members.
  • Capability to work autonomously as well as collaboratively in a dynamic, deadline-oriented office setting.
  • Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.