Bilingual Program Coordinator

2 months ago

Toronto, Ontario, Canada CMG Marketing Full time

CMG Marketing, a leading provider of comprehensive marketing solutions, is seeking a highly skilled and experienced Bilingual Program Administration / Customer Service Representative to support the success of our clients.

Key Responsibilities
  • Communicate effectively in both English and French to ensure seamless program execution and exceptional customer service.
  • Provide administrative and operational support to our programs, including data entry, tracking, and reporting to drive business growth and efficiency.
  • Respond to and resolve customer inquiries, complaints, and issues in a professional and timely manner, maintaining a high level of customer satisfaction.
  • Manage and monitor program schedules, ensuring timely execution and delivery of all program components to meet client objectives.
  • Collaborate with clients, stakeholders, and team members to develop and implement programs that meet client goals and objectives.
  • Support the development and implementation of programs, including all administration and reporting to ensure program success.
  • Maintain accurate and up-to-date program files, records, and databases to ensure data integrity and compliance.
  • Contribute to the continuous improvement of program processes and procedures to enhance efficiency, effectiveness, and customer satisfaction.

Requirements

  • 2+ years of experience in program administration or customer service in a fast-paced, deadline-driven environment.
  • Related diploma or degree in a relevant field.
  • Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with clients, stakeholders, and team members.
  • Ability to work independently and as part of a team in a dynamic, results-driven environment.
  • Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

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