Field Service Representative

5 days ago

Cambridge, Ontario, Canada ATS Automation Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Representative to join our team at ATS Automation. As a Field Service Representative, you will be responsible for servicing automation equipment remotely and at customer facilities, with a focus on resolving customer issues and supporting increasing customer loyalty and revenue.

Key Responsibilities
  • Troubleshoot equipment at customer facilities and make necessary adjustments to bring equipment up to running status.
  • Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
  • Support developing operating and troubleshooting knowledge of the operations team.
  • Review and suggest additional tools or equipment necessary to better operate or maintain customer equipment.
  • Make recommendations to repair or replace only items that require repair or replacement.
  • Travel to domestic and international customer locations for long- and short-term support.
  • Lead on-site teams and liaison with customer and ATS project managers.
  • Coordinate 3rd party vendors and assist in resolving technical issues as required.
  • Follow ATS and customer plant and safety regulations while at their facility.
  • Complete detailed service reports for services provided in a timely manner and submit to the appropriate personnel.
  • Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
  • Be available to be on-call on a rotational basis.
  • Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
  • Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
  • Facilitate warranty/non-warranty claims with the customer.
  • Coordinate service projects, including team meetings, schedules, and financials as required.
  • Assist others and take on temporary or permanent assignments as requested by the Service Manager.
  • Responsible for keeping up with current products and equipment used at ATS in Cambridge.
  • Responsible for meeting or exceeding customer expectations in an efficient manner.
  • Fill out daily site reports and safety checklists.
  • During integration into Systems build, you will be required to perform all duties outlined in our Industrial Electrician Job descriptions.
  • Must be willing to travel to customer sites.
  • Travel time will be up to 80% during service rotations per year.
Requirements
  • A Certificate of Qualification as an Industrial Electrician, a Construction and Maintenance Electrician, or equivalent certification from other provinces or countries.
  • A minimum of five years of experience servicing or building high-speed automation systems.
  • The successful candidate is a good communicator, displays professionalism, and has well-developed interpersonal skills with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure.
  • An excellent understanding of pneumatics and hydraulics with basic electrical and system control, along with the ability to read engineering drawings, reference manuals, and assembly systems instruction guides is essential.
  • Must have experience and be proficient with Microsoft Word and Excel.
  • Individual must have the ability to quickly gain knowledge to readily troubleshoot systems.
Personal Protective Equipment (PPE) Requirements

Due to arc flash and shock hazards, voltage-rated gloves and 100% cotton, long-sleeve shirts must be worn at all times when working on live panels.

Employees must comply at all times with the specific PPE requirements identified on the ARC Flash and Shock Hazard Warning Labels.

Please refer to the Workplace Electrical Safety Program for specific details.

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