Automation Solutions Specialist

The world is constantly evolving, and so is ATS Automation - we are not just following trends; we are setting them.

Are you passionate about being part of a team that makes a significant impact? Our expanding ATS Automation Systems division, a part of ATS Corporation, a publicly traded global leader, is at the forefront of advancing the future with our comprehensive automation solutions. Within the Automation Systems division, our work is crucial – we custom design, construct, and maintain essential automated solutions for medical device and pharmaceutical industries. Our commitment is to assist our clients in enhancing the quality of life for individuals worldwide. When precision is paramount, and product failure is unacceptable, leading life sciences companies rely on us to address their production challenges.

The Field Service Representative (Vision) will be tasked with the design, development, troubleshooting, and documentation of complete machine vision solutions within custom automation systems. This role requires programming of Vision Systems and expertise in troubleshooting vision systems and applications. Strong organizational skills and self-discipline are essential, as the position involves working effectively with minimal supervision. FSRs will alternate between service work and integration into our system build process, gaining in-depth knowledge of specific systems to become subject matter experts, supporting our clients throughout the lifecycle of their systems.

General Responsibilities:

• During integration into Systems build, you will be expected to perform all duties outlined in our Vision Systems Designer Job descriptions.

• Willingness to travel to client sites is essential.

• Typical travel is around 50 to 60%, with potential for increased travel during service rotations.

Vision Systems Design:

• Maintain complete machine vision solutions in support of the ATS Cambridge division – Service Department. This encompasses all lighting, optics, cameras, frame-grabbers, processing algorithms, opto-mechanical fixtures, and material handling units.

• Comprehend machine vision system performance requirements in inspection, assembly, and functional process systems across diverse industries such as automotive, semiconductor, and pharmaceutical/medical.

• Conduct analysis and simulation of optical and lighting solutions.

• Identify opto-mechanical, electrical, and software interface requirements of the vision system to the machine.

• Document vision system requirements and specific design details by drafting Requirement, Design, Verification, Validation, and Calibration Specifications.

• Collaborate with mechanical, electrical, and software departments to ensure requirements are effectively implemented.

• Develop and maintain image processing applications using commercial or proprietary vision software libraries, including application GUIs.

• Integrate and test vision system modules on a machine during integration and buyoff phases.

• Assess machine vision module capabilities using statistical and other industry-standard verification and validation techniques.

Service Representation:

• Identify high-risk areas and evaluate various approaches to mitigate risks, including quoting, designing, implementing, and conducting Proof of Principle or Engineering studies.

• Report and rectify abnormal equipment conditions and inaccurate actions by client personnel.

• Work independently or as part of a team.

• Ensure alignment of client objectives with on-site work plans.

• Support the development of operational and troubleshooting knowledge within the operations team.

• Review and suggest additional tools or equipment necessary for optimal operation or maintenance of client equipment.

• Recommend repairs or replacements only for items that require such actions.

• Travel to both domestic and international client locations for both long and short-term support.

• Lead on-site teams and liaise with clients and ATS Project Managers.

• Coordinate third-party vendors and assist in resolving technical issues as necessary.

• Complete detailed Service Reports for services rendered on a daily/weekly basis. Ensure client issues are resolved through follow-up communication and project/case closure if required.

• Be available for on-call duties on a rotational basis.

• Communicate with internal and external clients to understand needs and provide appropriate resources and solutions.

• Facilitate warranty/non-warranty claims with clients.

Education:

• A post-secondary degree in Engineering Physics, Engineering Science, or Physics, or equivalent.

Experience:

• This role presents significant technical challenges, requiring a solid blend of theoretical knowledge and practical experience.

• A minimum of three years of experience with machine vision, motion control, and robotics in system design and integration of factory automation projects is required.

• Proficiency in at least one object-oriented programming language is essential, including the development of user interfaces.

• Preference will be given to candidates with a proven background in the development of optical, illumination, and machine vision systems.

• Experience in developing image processing algorithms is also preferred.

• The ideal candidate will be an effective communicator, display professionalism, and possess well-developed interpersonal skills, enabling collaboration with all levels of client and ATS management in a multi-disciplinary engineering environment under pressure. Proficiency with Microsoft Word and Excel is required. Candidates must be able to quickly acquire knowledge to troubleshoot systems effectively.

If you are enthusiastic about this role but do not meet all the qualifications listed above, you are still encouraged to apply.

Why YOU should consider a career with ATS Automation:

We value our PEOPLE - The foundation of a successful company is having the best team, which is why we continuously strive to develop, engage, empower, and energize our employees. The best talent seeks to work with the best teams - and the best teams are diverse and inclusive.

What we do MATTERS - Our Automation projects contribute to enhancing the lives of individuals globally. ATS is committed to achieving carbon neutrality by 2030.

INNOVATION and PROBLEM SOLVING are at our core - We pursue continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas, and promoting creative problem-solving.

We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development, including a tuition reimbursement program, individual development programs, and a commitment to promoting from within - there is ample opportunity for career advancement at ATS.

We offer COMPETITIVE Total Rewards - Competitive starting salaries, eligibility for overtime pay, paid vacation, an Employee Incentive Bonus program, comprehensive health and dental benefits, including a Lifestyle Spending Account, a 4% RRSP matching program, and an optional Employee Share Purchase Program.

A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005, and will, upon request, assist those who may require specific accommodations due to a personal disability. We ask that those who require assistance notify our offices as soon as possible if accommodation is necessary.