Hotel Operations Supervisor
4 weeks ago
POSITION SUMMARY
The Operations Manager plays a crucial role in overseeing the daily functions of the hotel, ensuring that profitability is maximized while maintaining exceptional service and product standards.
KEY RESPONSIBILITIES
FINANCIAL PERFORMANCE
- Collaborate with the General Manager to formulate, execute, and assess financial and operational strategies that align with the company's objectives. Provide guidance and supervision over hotel operations in key areas:
- Front desk operations to guarantee outstanding guest service, safeguarding of financial transactions, and achievement of established targets.
- Food and beverage services to uphold operational standards and quality, ensuring revenue and profit targets are met.
- Housekeeping and maintenance to ensure adherence to quality and brand standards, focusing on cleanliness and upkeep; implement preventative maintenance to protect hotel assets.
- Security measures to maintain a safe environment for guests, staff, and hotel property.
- Catering services to set and achieve financial goals that contribute to the hotel's overall objectives.
- Human resources management to promote positive employee relations, training, and compliance with policies and labor laws.
- Ensure that accounting and procurement protocols are established and followed.
STAFF MANAGEMENT
- Propose and/or initiate actions related to staffing, including salary adjustments and disciplinary measures, in accordance with company policies. Keep the General Manager informed of significant issues.
- Ensure all personnel are adequately trained and equipped to perform their roles effectively.
GUEST SATISFACTION
- Engage with external contacts:
- Guests – to ensure complete satisfaction.
- Vendors – to address performance concerns.
- Regulatory bodies – regarding compliance and safety issues.
- Other relevant contacts as necessary (professional associations, community organizations, local media).
HEALTH AND SAFETY COMPLIANCE
- Adhere to all local and provincial health and safety regulations.
- Train staff to prioritize the safety of guests and team members.
RESPONSIBLE MANAGEMENT
- Supervise daily operations and assignments of hotel staff; assist the General Manager in developing and communicating departmental strategies and objectives. Enforce policies and procedures consistently.
- Cultivate positive relationships with owners, if applicable, and provide ongoing updates and reports.
- Recommend improvements to enhance company assets and foster brand loyalty.
- Perform additional duties as required.
QUALIFICATIONS
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of three years in a senior operations role or prior experience as a general manager, or a combination of education and experience.
- Proficiency in English is required; knowledge of additional languages is a plus.
- Ability to stand and move throughout the facility regularly.
- Capability to lift items weighing up to 25 pounds.
- Strong communication skills are essential for effective interaction with guests, employees, and third parties, reflecting positively on the hotel and brand.
- Proficient in basic mathematics, budgeting, and financial analysis.
- Strong problem-solving, organizational, and training skills are frequently utilized.
- Willingness to travel for workshops and conferences.
- Flexibility to work evenings, weekends, and holidays as needed.
HEALTH AND SAFETY RESPONSIBILITIES
As safety is a key management responsibility, department managers are accountable for maintaining safe work practices and managing physical hazards.
SAFETY DUTIES
- Establish and enforce safety policies and procedures, ensuring compliance with regulations. Address any safety violations promptly.
- Identify and rectify physical hazards and unsafe conditions immediately.
- Conduct orientation for new hires, ensuring they receive comprehensive safety training.
- Ensure employees utilize required safety equipment and protective devices.
- Collaborate with the Health and Safety Committee and ensure representation at meetings.
- Promote good housekeeping practices and enforce cleanliness standards.
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