Hotel Operations Supervisor

2 weeks ago


Kingston, Ontario, Canada MAPLE CREST INN Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Operations Supervisor to join our team at MAPLE CREST INN. As a key member of our management team, you will be responsible for coordinating activities with other departments, establishing work schedules and procedures, and preparing and submitting reports.

Key Responsibilities
  • Coordinating Activities: Collaborate with other work units or departments to ensure seamless operations and achieve business objectives.
  • Work Scheduling and Procedures: Develop and implement efficient work schedules and procedures to maximize productivity and minimize downtime.
  • Reporting and Analysis: Prepare and submit regular reports to management, highlighting key performance indicators and areas for improvement.
  • Client Support: Assist clients and guests with special needs, ensuring exceptional customer service and satisfaction.
  • Staff Management: Coordinate, assign, and review work for hotel staff, including hiring and training new employees.
  • Equipment Maintenance: Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity and customer service delivery.
  • Supply Chain Management: Requisition materials and supplies as needed to support hotel operations.
Requirements
  • Attention to Detail: Maintain a high level of attention to detail to ensure accuracy and quality in all aspects of hotel operations.
  • Physical Demands: Stand for extended periods and perform other physical tasks as required.
  • Personal Qualities: Demonstrate a client-focused approach, dependability, efficient interpersonal skills, flexibility, initiative, and a strong work ethic.
Working Conditions
  • Work Term: Permanent position with regular working hours.
  • Work Language: English.
  • Hours of Work: 32 to 40 hours per week.


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