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Hotel Operations Supervisor

2 months ago


Kingston, Ontario, Canada Days Inn by Wyndham Kingston Full time
About the Role

We are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team at Days Inn by Wyndham Kingston. As a key member of our hotel management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.

Key Responsibilities
  • Supervise and Coordinate Hotel Staff
    • Direct and supervise the work of hotel staff, including front desk, housekeeping, and maintenance personnel.
    • Coordinate and assign tasks to ensure that all areas of the hotel are running efficiently.
  • Assist Guests with Special Needs
    • Provide exceptional customer service to guests, including those with special needs or requirements.
  • Manage Hotel Operations
    • Oversee the maintenance and upkeep of hotel facilities, including equipment and machinery.
    • Ensure that all hotel systems, including computer systems and telecommunication systems, are functioning properly.
  • Recruit and Train Staff
    • Recruit, hire, and train new staff members to ensure that they have the necessary skills and knowledge to perform their duties.
  • Manage Hotel Supplies and Materials
    • Requisition and manage hotel supplies and materials, including linens, cleaning products, and other essential items.
Requirements
  • Education and Experience
    • Bachelor's degree in Hospitality Management or a related field.
    • At least 3 years of experience in hotel management or a related field.
  • Work Environment
    • Willing to relocate to Kingston.
    • Ability to work in a fast-paced environment with a large workload.
  • Personal Qualities
    • Excellent communication and interpersonal skills.
    • Ability to work under pressure and meet deadlines.
    • Attention to detail and ability to multitask.
What We Offer
  • Competitive Salary and Benefits
    • A competitive salary and benefits package, including health and dental insurance.
  • Opportunities for Advancement
    • Opportunities for career advancement and professional growth.