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Restaurant Assistant Manager
2 months ago
We are seeking a highly skilled Restaurant Assistant Manager to join our team at Tim Horton's. As a key member of our restaurant management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.
Key Responsibilities- Restaurant Operations
- Develop and implement operational procedures to ensure efficient service delivery and high-quality food products.
- Manage cash handling, balance sheets, and related financial reports to maintain accurate financial records.
- Conduct performance reviews to evaluate employee performance and provide constructive feedback.
- Customer Service
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Address customer complaints or concerns in a professional and courteous manner.
- Team Leadership
- Lead and motivate a team of 5-10 employees to achieve sales targets and provide excellent customer service.
- Develop and implement training programs to enhance employee skills and knowledge.
- Marketing and Sales
- Participate in marketing plans and implementation to drive sales growth and increase customer engagement.
- Negotiate arrangements with suppliers for food and other supplies to ensure optimal pricing and quality.
- Health and Safety
- Ensure compliance with health and safety regulations to maintain a safe working environment.
- Develop and implement procedures to prevent accidents and injuries.
- Education
- Secondary (high) school graduation certificate.
- Experience
- 2 years to less than 3 years of experience in a restaurant management role.
- Skills
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and under pressure.
- Strong organizational and time management skills.
- Ability to lead and motivate a team.
The successful candidate will be required to work in a fast-paced environment with tight deadlines and repetitive tasks. The ability to stand for extended periods and work in a physically demanding environment is essential.