Senior Manager of Key Client Relations

4 weeks ago

Mississauga, Ontario, Canada Aramark Full time

Position Overview

The Director of Strategic Accounts at Aramark Canada plays a crucial role in propelling sales expansion and nurturing relationships with significant clients throughout the country. This position demands a proactive sales leader with a demonstrated history in account stewardship and business growth. The ideal candidate will be tasked with uncovering new business prospects, elevating client satisfaction, and cultivating enduring partnerships to meet national revenue objectives.

What We Provide

  1. Competitive salary packages for qualified individuals.
  2. Three weeks of paid leave annually.
  3. Immediate access to a comprehensive health insurance plan, covering dental and prescription needs.
  4. Participation in the Defined Contribution Pension Plan with matching contributions to assist in retirement savings.
  5. Access to Aramark's Employee Assistance Program, offering essential resources for employees and their families.
  6. Opportunities for professional growth and career development tailored to individual skills and aspirations.
  7. A vibrant and supportive workplace culture.
  8. The opportunity to significantly influence the success of Aramark Canada and its clientele.

Key Responsibilities

Sales and Business Growth:

  1. Formulate and execute strategic account plans aimed at achieving sales goals and fostering growth across Canada.
  2. Identify and pursue new business avenues within current accounts and prospective clients.
  3. Lead the sales cycle, encompassing proposal creation, negotiations, and contract completion.

Client Relationship Development:

  1. Establish and sustain robust, long-term relationships with key clients nationwide.
  2. Act as the primary liaison for strategic accounts.
  3. Comprehend client requirements and objectives, devising customized solutions to address those needs.

Strategic Planning and Implementation:

  1. Collaborate with internal teams to guarantee the effective delivery of services and solutions.
  2. Align account strategies with overarching business goals and market dynamics.
  3. Monitor and evaluate account performance, applying strategies to enhance growth and profitability.

Financial Oversight:

  1. Manage account budgets to ensure financial targets are achieved or surpassed.
  2. Prepare and present financial summaries to senior leadership and clients.
  3. Analyze market trends and financial data to inform strategic business decisions.

Market Research and Insights:

  1. Stay updated on industry trends, market conditions, and competitive landscapes across Canada.
  2. Provide insights and recommendations to senior management based on comprehensive market analysis.
  3. Engage in industry events and networking opportunities to enhance Aramark's visibility and reputation.

Client Satisfaction and Retention:

  1. Ensure high levels of client satisfaction are consistently met.
  2. Address and resolve client issues and concerns promptly and effectively.
  3. Implement mechanisms for client feedback to continually enhance service delivery.

Qualifications

  1. Bachelor's degree in Business, Marketing, or a related discipline (MBA preferred).
  2. 7-10 years of experience in strategic account management and business development, ideally within the business and industry sector.
  3. Proven success in driving sales growth and managing key accounts.
  4. Strong financial acumen with experience in budget oversight.
  5. Exceptional leadership, communication, and interpersonal abilities.
  6. Capacity to think strategically and deliver results in a dynamic environment.
  7. Proficiency in Microsoft Office Suite and CRM systems.
  8. Willingness to travel as necessary.

Aramark Canada is committed to equal employment opportunities and encourages applications from all qualified candidates. We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

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