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Front Desk Representative

2 months ago

ThompsonNicola Regional District, Canada Days Inn & Suites Thompson Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Days Inn & Suites Thompson. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Take, cancel, and change room reservations, process guests' departures, calculate charges, and receive payments.
  • Communication: Answer telephone calls, relay messages, and assist clients/guests with special needs.
  • Customer Service: Provide exceptional customer service, respond to guest inquiries, and resolve any issues that may arise.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: Will train, with a focus on providing excellent customer service in a fast-paced environment.
  • Language: English.
  • Work Hours: 40 hours per week.
What We Offer

As a Front Desk Agent at Days Inn & Suites Thompson, you will have the opportunity to work in a dynamic and customer-focused environment, with a team that is dedicated to providing exceptional service to our guests.