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Position Overview
Sector: Claims / Administration / Hybrid (remote + office) / Full-time
This role primarily involves remote work with occasional in-office meetings for team collaboration and training.
You will be expected to work a 35-hour week, Monday to Friday, with shifts scheduled between 7 a.m. and 8 p.m. Flexibility to work later hours is required.
Are you recognized for your dedication to customer service and your ability to manage diverse inquiries? Do your organizational skills and efficiency stand out? If you are eager to learn and grow, this opportunity may be ideal for you.
As a Claims Administration Representative for iA Financial Group, your responsibilities will include:
- Serving as the initial point of contact for the claims division;
- Managing incoming communications, including emails and phone calls;
- Assisting customer service by responding to inquiries;
- Evaluating incoming requests and informing relevant personnel;
- Coordinating follow-ups with various departments (Claims, Customer Service, Accounts Payable);
- Receiving and validating invoices related to warranty contracts;
- Processing payments upon receipt of written approval from the adjuster, via credit card or cheque;
- Reconciling credit card transactions;
- Assigning claims to appropriate adjusters;
- Performing additional essential tasks as needed.
Qualifications
- Minimum of 2 years' experience in customer service and administrative roles;
- Strong commitment to customer service and problem resolution;
- Proficient in Microsoft Excel, Access, and Word;
- Ability to collaborate effectively within a team and manage pressure;
- Excellent prioritization and multitasking skills;
- Strong time management and stress management capabilities;
- Advanced proficiency in both spoken and written English and French, with a significant portion of daily tasks conducted in English;
- Availability to work evening shifts as required.
Take the next step in your career by exploring this opportunity within the Claims team at iA Financial Group.
