Claims Agent
2 weeks ago
Job Summary
The Claims Agent will be responsible for investigating and analyzing damages and interests, responding to customer inquiries, and resolving customer issues in a timely and professional manner.
Key Responsibilities
- Investigate and analyze damages and interests to determine the extent of liability
- Respond to customer inquiries and provide timely and accurate information
- Resolve customer issues through effective communication and problem-solving skills
- Ensure customer satisfaction by providing excellent service and support
- Perform thorough and accurate clerical tasks
- Develop and maintain harmonious relationships with customers and internal teams
- Apply problem-solving skills to resolve complex issues
Requirements
- Experience in the insurance industry, specifically in claims and complaints
- Claims assessment and customer service skills
- Ability to argue and reason in litigation
Competencies
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
Why Work with Us
- Work in a safe and supportive environment
- Opportunity to build a career with a growing company
- Competitive benefits package, including medical, dental, and vision coverage
- Wellness programs to support your family's well-being
- Retirement Savings Program with company match
- Team wear allowance and employee appreciation events
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