Claims Specialist

4 weeks ago


Brossard, Quebec, Canada Metro Supply Chain Full time

About the Role

We are seeking a skilled Claims Specialist to join our team at Metro Supply Chain. As a Claims Specialist, you will play a critical role in collecting complaints and claims, goods and/or property, and working closely with our customers to resolve issues.

Key Responsibilities

  • Investigate and analyze damages and interests to ensure fair and timely resolutions.
  • Respond to customer inquiries and provide clear, concise information within the scope of your knowledge.
  • Listen, analyze, and diagnose the nature of customer problems to provide effective solutions.
  • Support and take responsibility for resolving customer issues at the first point of contact within your role.
  • Ensure customer satisfaction through thoroughness in clerical manual tasks and a commitment to maintaining harmonious relationships with customers and the internal team.
  • Utilize problem-solving skills to resolve practical problems using tangible variables in situations where current standards are limited.

Requirements

  • Experience in the insurance industry, specifically in complaints and claims.
  • Claims assessment and customer service skills.
  • Ability to argue and reason in litigation.

Competencies

  • Customer Centricity
  • Fostering Culture
  • Collaboration
  • Problem Solving & Decision Making
  • Managing Through Change
  • Developing Self & Others
  • Planning & Results Orientation
  • Communication
  • Always Improving Mindset
  • Business & Financial Savvy

What We Offer

  • A safe and supportive work environment.
  • The opportunity to build a career with a growing company.
  • Competitive benefits package, including medical, dental, and vision coverage.
  • Life and disability insurance.
  • Wellness programs to support your family's well-being.
  • A Retirement Savings Program with a company match.
  • Company team wear allowance.
  • Employee Appreciation Day.
  • Company-sponsored social events.
  • Community volunteering opportunities.


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