Claims Specialist

3 weeks ago

Brossard, Quebec, Canada Metro Supply Chain Full time

Job Summary:

We are seeking a Claims Specialist to join our team at Metro Supply Chain. The successful candidate will be responsible for collecting complaints and claims.

Key Responsibilities:

  • Investigate and analyze damages and interests.
  • Provide timely responses to customer inquiries.
  • Listen, analyze, and diagnose the nature of customer problems.
  • Support and take responsibility for resolving customer issues within their role.
  • Ensure customer satisfaction.
  • Perform thorough clerical tasks.
  • Maintain harmonious relationships with customers and the internal team.
  • Solve practical problems using tangible variables.

Requirements:

  • Experience in the insurance industry, specifically in complaints and claims.
  • Claims assessment skills.
  • Excellent customer service skills.
  • Ability to argue and reason in litigation.

Competencies:

  • Customer centricity.
  • Fostering a culture.
  • Collaboration.
  • Problem-solving and decision-making.
  • Managing through change.
  • Developing self and others.
  • Planning and results orientation.
  • Communication.
  • Continuous improvement mindset.
  • Business and financial acumen.

Education:

  • College diploma or equivalent experience.

Why Work with Us:

  • Work in a safety-first environment.
  • Opportunity to build a career with a growing company.
  • Competitive medical, dental, and vision coverage.
  • Life and disability insurance.
  • Wellness programs for you and your family.
  • Retirement savings program with a company match.
  • Teamwear allowance.
  • Employee appreciation day.
  • Company-sponsored social events.
  • Community volunteering opportunities.

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