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Rental Administration Specialist
2 months ago
Job Title: Rental Administration Specialist
Job Summary:
Enercare is seeking a highly organized and detail-oriented Rental Administration Specialist to join our team. As a key member of our operations team, you will be responsible for the day-to-day completion of all asset retirement related to rental water heaters.
Key Responsibilities:
- Process Water Heater removal and buyout requests for customers accurately and in a timely fashion.
- Calculate and adjust rental billing as necessary for removals and buyouts where there has been a delay in processing.
- Reconcile district allowance report and deal with any discrepancies in a timely manner.
- Assist with internal and external Rental related enquiries received by telephone, in person, or by any other means.
- Provide support to call centre and various other groups to help resolve rental related issues.
- Place outbound calls to customers to understand and resolve billing related issues.
- Assist with filing of documents and other ad hoc clerical duties.
- Act as a courteous and friendly central point of contact for both internal and external customers.
- Achieve defined productivity and performance measures on a consistent basis.
- Undertake special projects and assignments as assigned.
Requirements:
- Experience with GERS, Clarify, and Excel.
- Ability to work independently with minimal supervision.
- Able to prioritize workload independently with proven organizational skills.
- Proven communication skills to effectively interface with all internal and external contacts.
- Ability to work well under pressure and understand various business processes.
- Grade 12 completion.
- Post Secondary education is preferred.
What We Offer:
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law.