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IT Support Specialist
3 months ago
Are you prepared to embrace a new opportunity in the IT sector?
DigiVie, established in 2008, is a leader in the field of technology solutions, focusing on computer systems, IP voice communication, and Microsoft-based IT services. We cater to clients across the National Capital Region, providing both remote and on-site support. Our dedicated IT professionals utilize advanced technology to ensure our clients remain secure, satisfied, and efficient.
We seek tech-savvy individuals eager to learn and grow within our organization. The ideal candidate will possess a strong desire to assist businesses in achieving their goals and aspire to advance beyond a standard employee role. With access to the latest tools from top IT service providers and a comprehensive range of products and services, this position offers a pathway to elevate your career and enhance your skills towards a senior role with improved compensation.
Key Responsibilities:
- Familiarize yourself with the suite of tools and technologies utilized by DigiVie and our clientele.
- Provide support for existing clients and their IT frameworks.
- Conduct technical evaluations and document systems for both new and current clients.
- Effectively track and resolve support inquiries through sound decision-making and problem-solving abilities.
- Oversee projects, including the setup and deployment of physical and virtual servers and IP telephony systems.
- Execute proactive maintenance tasks on computers, servers, and network infrastructure.
- Engage in strategic communication with customers.
- Continuously enhance your knowledge through our career development program focused on technology and IT security.
Qualifications:
- Residence in the Ottawa area.
- Minimum of 1 year of technical experience in IT support.
- Professional demeanor with strong organizational, communication, and interpersonal skills.
- Basic understanding of Microsoft desktop operating systems and Office 365.
- Fundamental knowledge of networking technology and principles.
- Basic experience with domain name registration and DNS management.
- Ability to contribute positively to a dynamic team environment.
- A valid Class G driver's license and a vehicle for travel.
- Completion of a police records check.
- Full COVID-19 vaccination.
Preferred Experience:
- Familiarity with Microsoft server operating systems (2012R2 and higher), Exchange, SQL, SharePoint, Active Directory, and Group Policy.
- Experience with virtualization technologies (Hyper-V / VMWare).
- Knowledge of data backup systems and antivirus platforms.
- Possession of a two-year associate's degree in a computer-related field or relevant certifications.
- Experience with RMM and PSA tools (e.g., ConnectWise).
- Familiarity with SonicWALL Firewalls and Dell PowerEdge Servers.
- Understanding of SIP-based telephony systems and LAMP-based VPS services.
- Experience with Microsoft PowerShell and VMware vSphere.
Compensation: Entry-level salary with potential increases based on performance. You will enjoy working in a vibrant and successful IT service company.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule: Monday to Friday