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IT Support Specialist

3 months ago


Ottawa, Ontario, Canada Digivie Full time

Are you prepared to embrace a new opportunity in the IT sector?

DigiVie, established in 2008, is a leader in the field of technology solutions, focusing on computer systems, IP voice communication, and Microsoft-based IT services. We cater to clients across the National Capital Region, providing both remote and on-site support. Our dedicated IT professionals utilize advanced technology to ensure our clients remain secure, satisfied, and efficient.

We seek tech-savvy individuals eager to learn and grow within our organization. The ideal candidate will possess a strong desire to assist businesses in achieving their goals and aspire to advance beyond a standard employee role. With access to the latest tools from top IT service providers and a comprehensive range of products and services, this position offers a pathway to elevate your career and enhance your skills towards a senior role with improved compensation.

Key Responsibilities:

  • Familiarize yourself with the suite of tools and technologies utilized by DigiVie and our clientele.
  • Provide support for existing clients and their IT frameworks.
  • Conduct technical evaluations and document systems for both new and current clients.
  • Effectively track and resolve support inquiries through sound decision-making and problem-solving abilities.
  • Oversee projects, including the setup and deployment of physical and virtual servers and IP telephony systems.
  • Execute proactive maintenance tasks on computers, servers, and network infrastructure.
  • Engage in strategic communication with customers.
  • Continuously enhance your knowledge through our career development program focused on technology and IT security.

Qualifications:

  • Residence in the Ottawa area.
  • Minimum of 1 year of technical experience in IT support.
  • Professional demeanor with strong organizational, communication, and interpersonal skills.
  • Basic understanding of Microsoft desktop operating systems and Office 365.
  • Fundamental knowledge of networking technology and principles.
  • Basic experience with domain name registration and DNS management.
  • Ability to contribute positively to a dynamic team environment.
  • A valid Class G driver's license and a vehicle for travel.
  • Completion of a police records check.
  • Full COVID-19 vaccination.

Preferred Experience:

  • Familiarity with Microsoft server operating systems (2012R2 and higher), Exchange, SQL, SharePoint, Active Directory, and Group Policy.
  • Experience with virtualization technologies (Hyper-V / VMWare).
  • Knowledge of data backup systems and antivirus platforms.
  • Possession of a two-year associate's degree in a computer-related field or relevant certifications.
  • Experience with RMM and PSA tools (e.g., ConnectWise).
  • Familiarity with SonicWALL Firewalls and Dell PowerEdge Servers.
  • Understanding of SIP-based telephony systems and LAMP-based VPS services.
  • Experience with Microsoft PowerShell and VMware vSphere.

Compensation: Entry-level salary with potential increases based on performance. You will enjoy working in a vibrant and successful IT service company.

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Schedule: Monday to Friday