Customer Service Director

2 weeks ago


Grande Prairie, Canada Ritchie Bros Auctioneers Incorporated Full time
Job Description

The Manager of Customer Service General is responsible for the strategic leadership and direction for all brands within the RB Global Customer Service team.

Key Responsibilities:

  • Develop and implement customer service strategies that align with the corporate strategy.
  • Oversee all methods of communication with customers, including phone, email, and online channels.
  • Monitor and analyze customer feedback and metrics to identify areas for improvement.
  • Collaborate with cross-functional teams to ensure seamless customer experience across all touchpoints.
  • Provide coaching and development opportunities for customer service representatives to enhance their skills and knowledge.

Requirements:

  • Proven experience in customer service leadership, preferably in a global or multinational organization.
  • Strong understanding of customer service principles, practices, and technologies.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to analyze complex data and make informed decisions.
  • Strategic thinker with a customer-centric approach.


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