Customer Service Director
2 weeks ago
The Manager of Customer Service General is responsible for the strategic leadership and direction for all brands within the RB Global Customer Service team.
Key Responsibilities:
- Develop and implement customer service strategies that align with the corporate strategy.
- Oversee all methods of communication with customers, including phone, email, and online channels.
- Monitor and analyze customer feedback and metrics to identify areas for improvement.
- Collaborate with cross-functional teams to ensure seamless customer experience across all touchpoints.
- Provide coaching and development opportunities for customer service representatives to enhance their skills and knowledge.
Requirements:
- Proven experience in customer service leadership, preferably in a global or multinational organization.
- Strong understanding of customer service principles, practices, and technologies.
- Excellent communication, interpersonal, and leadership skills.
- Ability to analyze complex data and make informed decisions.
- Strategic thinker with a customer-centric approach.
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Customer Service Director
5 days ago
Grande Prairie, Canada Ritchie Bros Auctioneers Incorporated Full timeJob DescriptionThe Manager of Customer Service General is responsible for the strategic leadership and direction for all brands within the RB Global Customer Service team. The MCS is responsible for all methods of communication and achieving KPI metrics that align with the corporate strategy.Key Responsibilities:Develop and implement customer service...
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Customer Service Director
5 days ago
Grande Prairie, Canada Ritchie Bros Auctioneers Incorporated Full timeJob DescriptionThe Manager of Customer Service General is responsible for the strategic leadership and direction for all brands within the RB Global Customer Service team. The MCS is responsible for all methods of communication and achieving KPI metrics that align with the corporate strategy.Key Responsibilities:Develop and implement customer service...
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Director Inspection Services
4 weeks ago
Grande Prairie, Canada HumanEdge Global Full timeWith a population of 69,000, and regional trading area of more than 300,000, Grande Prairie is the largest urban municipality in northern Alberta. The regional economy influencing the city includes agriculture, forest and wood products, oil, natural gas, utilities, recreation, and tourism.The City maintains all the services, conveniences, and amenities...
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Director Inspection Services
4 weeks ago
Grande Prairie, Canada HumanEdge Global Full timeWith a population of 69,000, and regional trading area of more than 300,000, Grande Prairie is the largest urban municipality in northern Alberta. The regional economy influencing the city includes agriculture, forest and wood products, oil, natural gas, utilities, recreation, and tourism.The City maintains all the services, conveniences, and amenities...
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Director, Inspection Services
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Grande Prairie, Canada HumanEdge Global Full timeWith a population of 69,000, and regional trading area of more than 300,000, Grande Prairie is the largest urban municipality in northern Alberta. The regional economy influencing the city includes agriculture, forest and wood products, oil, natural gas, utilities, recreation, and tourism.The City maintains all the services, conveniences, and amenities...
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Director, Inspection Services
4 months ago
Grande Prairie, Canada HumanEdge Global Full timeWith a population of 69,000, and regional trading area of more than 300,000, Grande Prairie is the largest urban municipality in northern Alberta. The regional economy influencing the city includes agriculture, forest and wood products, oil, natural gas, utilities, recreation, and tourism.The City maintains all the services, conveniences, and amenities...
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