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Customer Service Director

2 months ago

Grande Prairie, Canada Ritchie Bros Auctioneers Incorporated Full time
Job Description

The Manager of Customer Service General is responsible for the strategic leadership and direction for all brands within the RB Global Customer Service team. The MCS is responsible for all methods of communication and achieving KPI metrics that align with the corporate strategy.

Key Responsibilities:
  • Develop and implement customer service strategies that align with corporate goals
  • Lead and manage a team of customer service professionals
  • Collaborate with cross-functional teams to achieve business objectives
  • Monitor and analyze customer feedback and metrics to inform service improvements

The ideal candidate will have a strong background in customer service leadership, excellent communication skills, and the ability to drive results in a fast-paced environment.