Service Writer

**About us**

OK Tire & Auto Service is a locally owned and operated business in Grande Prairie, AB. We are fast-paced, customer focused, and overall fun place to work. We are looking for hardworking individuals that want to be part of a growing business, and ensure top quality customer service.

**Duties**:

- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately document them
- Schedule appointments for vehicle services and repairs
- Provide estimates for services and repairs
- Communicate with technicians to ensure timely completion of work
- Maintain accurate records of customer interactions and transactions
- Handle cash transactions and process payments
- Assist with inventory management and ordering of parts and supplies

**Requirements**:

- Previous experience in a similar role preferred
- Strong communication and interpersonal skills
- Knowledge of automotive terminology and repair processes
- Familiarity with air brake, tire service, brake repair, oil change, auto body repair, diesel engine repair, shocks, and struts is a plus
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in record keeping

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

**Salary**: $25.00-$35.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Grande Prairie, AB T8V 8H7 (preferred)

Ability to Relocate:

- Grande Prairie, AB T8V 8H7: Relocate before starting work (preferred)

Work Location: In person