Guest Services Manager

1 week ago


Prince George, British Columbia, Canada Ramada Prince George Full time
Job Summary

We are seeking a highly skilled Guest Services Manager to join our team at Ramada Prince George. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities
  • Supervise Staff: Lead and manage a team of hospitality professionals to ensure that they are providing excellent service to our guests.
  • Address Customer Complaints: Respond promptly and professionally to customer complaints and concerns, resolving issues in a fair and timely manner.
  • Work Setting: Our hotel, motel, and resort operate in a fast-paced environment, requiring flexibility and adaptability.
  • Tasks: In addition to supervising staff and addressing customer complaints, you will also be responsible for:
    • Managing front desk operations
    • Coordinating room assignments and key distributions
    • Handling guest requests and concerns
    • Monitoring and maintaining hotel facilities and amenities
Requirements
  • Education: A college or CEGEP diploma is required.
  • Experience: A minimum of 1 year to less than 2 years of experience in a similar role is required.
  • Personal Suitability: To be successful in this role, you must possess excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment.
  • Health Benefits: We offer a comprehensive benefits package, including dental, disability, and health care plans.
  • Work Language: English is the primary language of communication in this role.
  • Hours: 40 hours per week.


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