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Guest Services Manager

2 months ago

Prince George, British Columbia, Canada Ramada Prince George Full time
Job Summary

We are seeking a highly skilled Guest Services Manager to join our team at Ramada Prince George. As a key member of our hotel operations, you will be responsible for ensuring exceptional customer experiences and providing outstanding service to our guests.

Key Responsibilities
  • Supervise and Lead Staff: Manage and motivate a team of hospitality professionals to deliver exceptional service and maintain a clean and welcoming environment.
  • Address Customer Complaints: Respond promptly and professionally to guest concerns, resolving issues in a fair and timely manner.
  • Collaborate with Colleagues: Work closely with other departments to ensure seamless operations and maintain high standards of service.
  • Monitor and Improve Service: Continuously evaluate and improve service standards, ensuring that our guests receive the highest level of service and satisfaction.
Requirements
  • Education: College or equivalent experience in a related field.
  • Work Experience: 1 year to less than 2 years of experience in a similar role.
  • Personal Qualities: Excellent communication and interpersonal skills, with a strong focus on customer satisfaction and team collaboration.
Benefits
  • Health Benefits: Comprehensive dental, disability, and healthcare plans.
  • Permanent Employment: A stable and secure work environment with opportunities for growth and development.
  • Language: English is the primary language of communication.
  • Work Hours: 40 hours per week, with flexibility to adapt to changing business needs.