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Guest Services Manager

2 months ago

Prince George, British Columbia, Canada Ramada Prince George Full time
Job Summary

We are seeking a highly skilled Guest Services Manager to join our team at Ramada Prince George. As a key member of our hotel operations team, you will be responsible for ensuring exceptional customer experiences and providing top-notch service to our guests.

Key Responsibilities
  • Supervise and Lead Team Members
    • Recruit, train, and develop a high-performing team of guest services staff
    • Provide coaching and feedback to ensure excellent service delivery
  • Address Customer Complaints and Concerns
    • Respond promptly and professionally to guest inquiries and issues
    • Resolve conflicts and concerns in a fair and timely manner
  • Work with Hotel Operations Team
    • Collaborate with front desk, housekeeping, and maintenance teams to ensure seamless guest experiences
    • Participate in hotel-wide initiatives to improve service quality and guest satisfaction
Requirements
  • Education and Experience
    • College or CEGEP diploma required
    • 1-2 years of experience in a customer-facing role, preferably in the hospitality industry
  • Skills and Abilities
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    • Strong problem-solving and conflict resolution skills
What We Offer
  • Competitive Compensation and Benefits
    • Salary: $ [insert salary range]
    • Dental plan, disability benefits, and health care plan
  • Opportunities for Growth and Development
    • Professional development opportunities to enhance your skills and knowledge
    • Chance to work with a dynamic and supportive team
Work Environment

Our hotel is a vibrant and welcoming space where guests can relax and enjoy their stay. As a Guest Services Manager, you will be working in a fast-paced environment with a focus on delivering exceptional customer experiences.

Work Term: Permanent

Work Language: English

Hours: 40 hours per week