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Client Services Director, Automotive Partnerships

2 months ago

Toronto, Ontario, Canada Motoinsight Full time

About Motoinsight

Motoinsight is a leading provider of data and technology solutions to the automotive industry. Our flagship digital retailing platform, Motocommerce, enables revolutionary omni-channel and e-commerce enabled car buying experiences.

Job Summary

The Account Director, OEM Client Services is responsible for the growth and relationship management of assigned OEM strategic partnerships. In this position, the Account Director will be the main point of contact for OEM partner interactions and provide strategic and tactical leadership, including business development, partner performance management support, product and project management to strengthen OEM partnership relations with Motoinsight.

Key Responsibilities

  • Establish and maintain productive, professional relationships with key OEM personnel.
  • Provide product strategic leadership by supporting OEM platform planning and aligning Motoinsight and OEM objectives.
  • Manage day-to-day account operations with clients, including regular business reviews, platform reporting and analysis, and ongoing support.
  • Regularly report and analyze OEM and dealer performance using the MotoCommerce platform to deliver insights and business intelligence to internal and external stakeholders.
  • Coordinate projects with Motoinsight product and project management teams from client approval to implementation, including new or enhanced product offerings and future development needs.
  • Act as a subject matter expert on assigned partners and applicable products/services supported by Motoinsight.
  • Identify key opportunities for business development within partner accounts and facilitate internal and external activities to bring opportunities to implementation.
  • Work closely with direct managers and other account leads to develop and execute strategies for cross-OEM platform and performance enhancements.
  • Liaise with internal implementation and customer support resources to deliver high-quality processes to OEM customers.

Core Competencies

  • Communication - Clearly and articulately present information in both verbal and written word.
  • Technical Expertise - Working knowledge of SAAS software with large enterprise clients.
  • Project Management - Keep project management and delivery teams accountable for deliverables and manage communication of project status with OEM clients.
  • Industry Knowledge & Expertise - Apply automotive knowledge to OEM client management processes.
  • Collaboration - Develop positive relationships with others to build consensus and trust to achieve success.
  • Flexibility - Adapt to a rapidly changing environment and resources.
  • Innovative - Think outside the box to develop creative and new solutions that meet current and future needs of the team/client.
  • Productivity - Strive to consistently achieve excellence in all tasks and goals.
  • Accountability - Take ownership and responsibility for the quality and timeliness of work commitments and decisions.