Automotive Service Director

4 weeks ago

Toronto, Ontario, Canada Serpa Automotive Group Full time
Job Overview

We are seeking an experienced and skilled Automotive Service Director to join our team at Serpa Chrysler Dodge Jeep RAM. The successful candidate will be responsible for leading the service department, ensuring customer satisfaction, and driving business growth.


About the Role

This is a full-time position that requires a minimum of 5 years of progressive experience in a service department, with at least 3 years in a supervisory role. The ideal candidate will have advanced knowledge of technical repairs, procedures, and Stellantis manufacturer warranty policies.


Key Responsibilities
  • Maintain excellent Customer Satisfaction scores for the Service Department.
  • Assist service staff in setting goals and objectives to achieve customer-focused performance.
  • Monitor the performance of service staff, ensure effective communication within the department and with other departments.
  • Create a customer-centric environment, continuously striving to improve customer satisfaction ratings.
  • Ensure prompt and effective handling of customer complaints, working closely with customers to resolve disputes.
  • Comply with federal and provincial regulations affecting vehicle servicing.
  • Understand and ensure adherence to manufacturer warranty and policy procedures.
  • Develop, implement, and monitor performance systems and standards for the Service Department using relevant reports, tracking systems, and surveys.
  • Provide product and training resources for service staff on a continuous basis.
  • Ensure staff understand and follow department policies and procedures.
  • Develop and implement a marketing plan promoting new and repeat business.

Requirements
  • Minimum 5 years of progressive experience in a service department, including at least 3 years in a supervisory role.
  • Proficient in Microsoft Office, Excel, Internet Explorer, and Outlook.
  • Advanced knowledge of technical repairs and procedures, as well as Stellantis manufacturer warranty policies.
  • Knowledge of Provincial Safety Standards concerning the performance area of the position.
  • CDK experience required.
  • Excellent leadership and management skills.
  • Excellent interpersonal and customer service skills.
  • Able to communicate verbally and written in English (Chinese speaking is an asset).

What We Offer
  • Favorable salary: $85,000 - $110,000 per year
  • Extensive group health benefits package
  • Professional training and development opportunities
  • Advancement opportunities throughout our dealer group

Work Environment

The successful candidate will work in an 8-hour shift schedule in a fast-paced, dynamic environment that rewards entrepreneurial spirit and innovation.

  • Automotive Service Technician

    4 weeks ago

    Toronto, Ontario, Canada Excella automotive group Full time

    Job DescriptionWe are seeking an experienced Automotive Service Technician to join our team at Excella automotive group. This is a permanent full-time position with a competitive salary.Job Summary:The successful candidate will be responsible for performing maintenance and repair tasks on automobiles, trucks, and heavy equipment. The ideal candidate will...

  • Automotive Service Technician Apprentice Specialist

    4 weeks ago

    Toronto, Ontario, Canada Eighty8 Alpha Automotive Inc. Full time

    Job OverviewEighty8 Alpha Automotive Inc. is seeking an experienced Automotive Service Technician Apprentice Specialist to join our team. As a key member of our maintenance crew, you will be responsible for inspecting and testing mechanical units to identify faults and malfunctions.Salary and BenefitsThe salary for this position is estimated to be around...

  • Automotive Service Assistant

    4 weeks ago

    Toronto, Ontario, Canada Top Gun Automotive Ltd Full time

    Top Gun Automotive Ltd is seeking an experienced Automotive Service Assistant to join our team. This is a permanent position offering competitive salary and benefits.About the RoleThis role involves assisting tradespersons, apprentices, and other workers as directed. The ideal candidate will have 2 years of experience in a similar role and be physically fit...

  • Automotive Paint Craftsman

    2 weeks ago

    Toronto, Ontario, Canada Automotive Services Full time

    Key Responsibilities:As an Automotive Body Painter at Automotive Services, your primary role will be to ensure a high-quality finish on all repaired body surfaces. Mask and tape auto body surfaces in preparation for painting Apply primers and repaint surfaces Mix paint, blend, and match colors to achieve a seamless finishWork Environment: You will be...

  • Automotive Technician Specialist

    4 weeks ago

    Toronto, Ontario, Canada Alcina Automotive Services Inc Full time

    About the RoleWe are seeking a skilled Automotive Technician Specialist to join our team at Alcina Automotive Services Inc.The successful candidate will be responsible for inspecting and testing mechanical units, reviewing work orders, and repairing or replacing components as needed.Key ResponsibilitiesInspect and test mechanical units to locate faults and...

  • Senior Director of Automotive Partnerships

    4 weeks ago

    Toronto, Ontario, Canada Amynta Group Full time

    About the RoleWe are seeking a highly experienced and results-driven Senior Director of Automotive Partnerships to join our team at the Amynta Group.This strategic role will be responsible for leading our OEM and Partner Programs, developing new business opportunities, and driving exceptional sales and client service.

  • Senior Automotive Technician

    4 weeks ago

    Toronto, Ontario, Canada Bramgate Automotive Inc. Full time

    Bramgate Automotive Inc. is seeking a highly skilled Automotive Service Technician to join our team. This is a permanent full-time position, working 40 hours per week.The ideal candidate will have 3 years to less than 5 years of experience in the automotive industry and hold an other trades certificate or diploma or equivalent experience.We are looking for...

  • Automotive Vehicle Maintenance Specialist

    4 weeks ago

    Toronto, Ontario, Canada Bramgate Automotive Inc. Full time

    Bramgate Automotive Inc. is seeking a skilled Automotive Vehicle Maintenance Specialist to join our team in Brampton, Ontario. As an Automotive Service Technician with us, you will play a critical role in ensuring the quality and reliability of our customers' vehicles.Job SummaryThis is a full-time permanent position offering a competitive salary range of...

  • Automotive Service Technician

    4 weeks ago

    Toronto, Ontario, Canada Excella automotive group Full time

    Company OverviewWe are Excella Automotive Group, a leading provider of automotive services. We are committed to delivering exceptional service to our customers while providing a rewarding work environment for our team members.Job SummaryWe are seeking an experienced Tire Changer to join our team as an Automotive Service Technician - Fluids and Tire...

  • Automotive Systems Specialist

    4 weeks ago

    Toronto, Ontario, Canada Eighty8 Alpha Automotive Inc. Full time

    About the JobWe are seeking an experienced Automotive Service Technician Apprentice to join our team at Eighty8 Alpha Automotive Inc.Job OverviewThe successful candidate will be responsible for inspecting and testing mechanical units, adjusting and repairing parts and components of automotive systems, and performing scheduled maintenance services.

  • Automotive Technician Specialist

    4 weeks ago

    Toronto, Ontario, Canada Eighty8 Alpha Automotive Inc. Full time

    We are seeking an experienced Automotive Technician Specialist to join our team at Eighty8 Alpha Automotive Inc. in a permanent full-time capacity. The ideal candidate will possess excellent technical skills, strong communication abilities, and the ability to work effectively in a fast-paced environment.Job DescriptionThe successful candidate will be...

  • Automotive Engine Specialist

    4 weeks ago

    Toronto, Ontario, Canada Bramgate Automotive Inc. Full time

    About the JobWe are seeking an experienced Automotive Service Technician to join our team at Bramgate Automotive Inc. in a permanent position.SalaryThe estimated annual salary for this role is $60,000-$80,000 CAD.Job DescriptionThis is a hands-on role that requires a high level of technical expertise and problem-solving skills. The successful candidate will...

  • Automotive Repair Specialist

    4 weeks ago

    Toronto, Ontario, Canada Eighty8 Alpha Automotive Inc. Full time

    We are seeking a skilled Automotive Service Technician Apprentice to join our team at Eighty8 Alpha Automotive Inc.About the RoleThis is a permanent position, working 37.5 hours per week. As an Automotive Service Technician Apprentice, you will be responsible for inspecting and testing mechanical units to locate faults and malfunctions, adjusting, repairing...

  • Automotive Garage Operations Director

    4 weeks ago

    Toronto, Ontario, Canada PAE TRUCKS Full time

    Job Title:Automotive Garage Operations DirectorAbout the Role:We are seeking an experienced Automotive Garage Operations Director to lead our team at PAE TRUCKS. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our garage, ensuring seamless customer service, and driving business growth.Key...

  • Automotive Maintenance Technician

    4 weeks ago

    Toronto, Ontario, Canada Eighty8 Alpha Automotive Inc. Full time

    Job Title: Automotive Maintenance TechnicianAt Eighty8 Alpha Automotive Inc., we are seeking a highly skilled Automotive Maintenance Technician to join our team. As an essential member of our staff, you will play a crucial role in ensuring the smooth operation of our vehicle maintenance and repair services.About the Role:We are looking for a dedicated and...

  • Automotive Technician Apprentice Position

    4 weeks ago

    Toronto, Ontario, Canada Eighty8 Alpha Automotive Inc. Full time

    Job OverviewWe are seeking a highly skilled and motivated Automotive Service Technician Apprentice to join our team at Eighty8 Alpha Automotive Inc. As an apprentice, you will have the opportunity to develop your skills and knowledge in automotive repair and maintenance while working alongside our experienced technicians.Job DescriptionThis is a permanent...

  • Automotive Lending Strategy Director

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    **Job Overview:**We are seeking a highly skilled Automotive Lending Strategy Director to join our team at Scotiabank. This is a senior leadership role that will oversee the acquisition credit risk strategies and policy for the Automotive portfolio.**Key Responsibilities:Develop and implement credit risk strategies for the Automotive finance portfolio,...

  • Automotive Technician Development Opportunity

    4 weeks ago

    Toronto, Ontario, Canada Zanchin Automotive Group Full time

    About the RoleZanchin Automotive Group, a leading dealership network, is seeking an experienced and enthusiastic Automotive Technician to join our team. The ideal candidate will have a strong background in vehicle maintenance, including oil change, lubrication work, filter replacement, and tire rotation/replacement.About You1-3 years proven experience as a...

  • Sales Director for Commercial Vans

    4 weeks ago

    Toronto, Ontario, Canada Zanchin Automotive Group Full time

    Company Overview:Zanchin Automotive Group is a leading network of dealerships that welcomes talented individuals and fosters a culture of enthusiasm, integrity, and respect.We are committed to supporting the community for over 50 years and strive to make careers thrive through progressive and entrepreneurial styles.Sales PositionWe are seeking an experienced...

  • Automotive Equipment Assistant

    4 weeks ago

    Toronto, Ontario, Canada Top Gun Automotive Ltd Full time

    Job SummaryWe are seeking an experienced Automotive Equipment Assistant to join our team at Top Gun Automotive Ltd. As a key member of our maintenance crew, you will play a vital role in ensuring the smooth operation of our vehicle services.Key Responsibilities:Maintain and organize equipment and tools within the workshopSignal safety procedures to...