Director of Client Partnerships

1 month ago

Old Toronto, Ontario, Canada Astound Group Full time
Job Title: Director Client Partnerships

At Astound Group, we're seeking a seasoned professional to join our team as a Director of Client Partnerships. This role is a key position in our organization, responsible for driving new and existing client relationships and revenues through the effective delivery of our offerings.

Key Responsibilities:

  • Qualify and manage incoming business leads, leveraging your network to drive revenue in your assigned portfolio of business.
  • Collaborate with cross-functional teams to complete client proposals and deliver exceptional results.
  • Establish and guide processes for team and client collaboration to achieve business success.
  • Maintain clear and frequent communication with clients to ensure alignment on roles, responsibilities, budgets, schedules, and status.
  • Build and maintain solid, unshakable client relationships, contributing to year-over-year account growth.
  • Review creative work-in-progress and provide recommendations for strengthening before client presentations.
  • Lead the development of scopes of work, budgets, staffing plans, and schedules for all work, including incremental and new projects.
  • Manage the profitability of work, ensuring cost-consciousness and alertness to opportunities for growth in other project assignments.
  • Prepare documentation, including design briefs, quote requests, estimates, proposals, change orders, graphic requests, and final invoices, securing required approvals before presenting to clients.
  • Work with the operations team to lead internal processes related to project execution, such as booking sessions, work orders, project management requests, show service orders, labor orders, and logistics planning.
  • Proactively maintain excellent reporting in our CRM system, Salesforce.
  • Assist in the timely collection of all receivables with the accounting team.

Requirements:

  • Results-oriented with a minimum of five years' experience in an agency or experiential marketing background, with a focus on project management and organic client growth.
  • Previous experience working on large productions with build components is ideal.
  • Demonstrable and proven high-level competency in managing projects in experiential marketing, branded environments, and events industry.
  • Confident leading turn-key projects from conception to installation.
  • Excellent organization and communication skills.
  • Possesses excellent and professional relationship management and building skills.
  • Possesses and applies excellent attention to detail in all duties.
  • Positive attitude and ability to work in teams.
  • Proficient in Microsoft Office Suite software.
  • Salesforce expertise is an asset but not required.

The Values You Align With:

  • Steadfast Courage - We fearlessly take on challenges and make bold decisions to achieve remarkable results.
  • Unwavering Integrity - We hold ourselves to the highest ethical standards and prioritize honesty, transparency, and professionalism.
  • Boundless Creativity - We push boundaries with innovative, collaborative ideas that surpass expectations and create unforgettable experiences.
  • Unparalleled Service - We strive to deliver exceptional experiences that exceed our clients' expectations.
  • Insatiable Curiosity - We never stop learning, exploring, and taking risks to create breakthrough experiences.
  • Constant Collaboration - We thrive on teamwork, leverage diverse perspectives, and support each other to deliver experiences greater than the sum of their parts.

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