Retail Team Supervisor
3 weeks ago
WHAT WE'RE SEEKING?
The Retail Team Supervisor serves as a vital link between the management team and sales associates, facilitating the operational aspects of the store while inspiring the team to surpass objectives. Reporting directly to the Store Manager, this role provides essential support and coverage in the absence of Store and Assistant Managers. The Supervisor exemplifies exemplary sales and customer service behaviors consistently, fostering an environment dedicated to delivering an outstanding and positive in-store experience for both customers and staff.
To excel in this position, candidates should possess:
- A minimum of 1 year of relevant experience in a retail apparel setting; experience in luxury retail is advantageous.
- A demonstrated ability to effectively lead a sales team, recognized as a leader among colleagues.
- Experience with point-of-sale management, daily financial procedures, and timely report submissions.
- Strong organizational and problem-solving capabilities.
- A commitment to maintaining an exceptional customer experience.
- The ability to work collaboratively while being self-driven.
- Availability for a variety of weekly shifts, including weekends, closing shifts, and holidays.
YOUR CONTRIBUTION
This role presents an opportunity to influence the future of our company by:
- Fostering a customer-centric sales culture and enhancing brand loyalty through extensive product knowledge.
- Collaborating with store management to implement action plans that optimize performance and ensure the effective execution of all operational activities.
- Providing insights and solutions to the leadership team that lead to increased productivity and improved store operations.
- Assisting management in onboarding and training new associates.
- Coaching team members on customer service principles and delivering constructive feedback.
- Helping to resolve customer service issues.
- Overseeing and delegating tasks to maximize operational efficiency.
- Communicating performance feedback to store management.
- Ensuring that team members receive scheduled breaks and meal periods.
- Encouraging open communication on the sales floor.
- Ensuring compliance with all company policies, procedures, and guidelines.
- Executing opening and closing procedures, along with any inventory responsibilities as assigned.
WHY ROOTS?
Roots is more than just a brand; it embodies a culture and lifestyle. We seek dynamic individuals who are passionate about retail and fashion, who embrace challenges, and who share our vision for a sustainable and healthier planet.
Beyond our customers, the success of Roots has always been attributed to our dedicated team members. We are a company that offers growth opportunities and encourages all team members to 'spread their roots'.
INTERESTED IN THIS ROLE?
We appreciate all applications; however, only those candidates who meet the qualifications will be contacted.
Roots Corporation is committed to fostering a culture of inclusion and respect. We adhere to accessible employment practices in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are encouraged to communicate their needs.
Apply Now
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Kingston, Ontario, Canada Roots Full timePOSITION SUMMARYThe Retail Team Supervisor serves as a vital link between the management team and sales associates, playing a key role in the daily operations of the store while inspiring the team to surpass performance targets. Reporting directly to the Store Manager, this position offers support and coverage in the absence of Store and Assistant Managers....
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Kingston, Ontario, Canada Roots Full timeWHAT WE'RE SEEKING?The Retail Team Supervisor serves as a vital link between the management team and sales associates, facilitating the operational activities of the store while inspiring the team to surpass objectives. Reporting directly to the Store Manager, this role provides essential support and coverage in the absence of Store and Assistant Managers....
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